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Hello @luzdarymuñoz and Welcome to our community. Thank you for posting your question in the Support section for Candy Crush Friends Saga.
In Candy Crush Friends Saga, you can ask players for lives when you have less than full (<5) lives. Tap on the plus sign (+) on your lives counter in the upper left corner of your CCFS game. This will open a window with a "Request lives" button. When you tap that button, you will see a list of players randomly assigned with you and/or members of your Dachs Delivery Service team or who are friends with you in other King games. You can select to ask for lives from all of them (the default) or some of them. However, you won't know when or if they receive and respond to your request.
If players send you lives, you will see them only when you have no lives left. Then, if you tap on your lives counter, you will see a message that those players have "come to help" by sending you lives.
Unfortunately, the functionality for sending and receiving lives in Candy Crush Friends Saga is not very robust. I have created an IDEA to bring greater focus on this issue. You can find the idea HERE. I will appreciate your vote for this idea if you agree with it. The voting button is located in the lower left corner of the original post (on page 1 of the idea).