Help all my characters and outfits are gone.

Question

I just opened the game to see what was going on since I haven't played for 2 years because of repeat events. Now I come to see that all my costumes and characters are gone. What do I do, my team that I created is gone too.

DieOmimi · Accepted Answer

Hi @Solarwave we have to wait for the login issue to be resolved. When your in-game login is back to normal, you will be able to see all of your characters and outfits again. They are not gone, they just cannot be retrieved from the server at the moment.

Please be patient until the error has been fixed.

Thanks.

MountainMom · Accepted Answer

@Solarwave, The issue with game logins has been resolved. I hope that your scrapbook has been repopulated with all of your earned costumes. Please let me know if that is not the case. My scrapbook has been restored -- only my daily login streak was restarted.

MountainMom · Accepted Answer

@Solarwave, I am happy to hear that all of your costumes in your scrapbook have been restored.  The glitch appears to be related to the animation in the Nutcracker King of Hearts costume.  Since it is unique to your scrapbook, it will probably be resolved in a future update.  The glitch should not affect your ability to use that costume to play levels.