Help all my characters and outfits are gone.

Solarwave · May 17

I just opened the game to see what was going on since I haven't played for 2 years because of repeat events. Now I come to see that all my costumes and characters are gone. What do I do, my team that I created is gone too.

DieOmimi · May 18

Hi @Solarwave we have to wait for the login issue to be resolved. When your in-game login is back to normal, you will be able to see all of your characters and outfits again. They are not gone, they just cannot be retrieved from the server at the moment.
Please be patient until the error has been fixed.
Thanks.

MountainMom · May 24

@Solarwave, The issue with game logins has been resolved. I hope that your scrapbook has been repopulated with all of your earned costumes. Please let me know if that is not the case. My scrapbook has been restored -- only my daily login streak was restarted.

MountainMom · May 25

@Solarwave, I am happy to hear that all of your costumes in your scrapbook have been restored. The glitch appears to be related to the animation in the Nutcracker King of Hearts costume. Since it is unique to your scrapbook, it will probably be resolved in a future update. The glitch should not affect your ability to use that costume to play levels.

DieOmimi · May 18

Hi @Solarwave we are currently experiencing an issue with the log-in process, but I want you to know that our studio team is working on the problem and will do everything they can to solve it and get you back on track. Thank you for taking the time to reach out to us about this.

All players who use capital letters in the e-mail address are affected. Since the login process does not work correctly, information about your characters and costumes, gold bars, and other features cannot be retrieved from the server.
Please be patient until the studio has resolved the issue.

DieOmimi · May 18

Hi @Solarwave we have to wait for the login issue to be resolved. When your in-game login is back to normal, you will be able to see all of your characters and outfits again. They are not gone, they just cannot be retrieved from the server at the moment.
Please be patient until the error has been fixed.
Thanks.

MountainMom · May 24

@Solarwave, The issue with game logins has been resolved. I hope that your scrapbook has been repopulated with all of your earned costumes. Please let me know if that is not the case. My scrapbook has been restored -- only my daily login streak was restarted.

Solarwave · May 24

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3069022#Comment_3069022

It is back to normal. However, there is a graphical glitch in the scrapbook now.

MountainMom · May 25

@Solarwave, I am happy to hear that all of your costumes in your scrapbook have been restored. The glitch appears to be related to the animation in the Nutcracker King of Hearts costume. Since it is unique to your scrapbook, it will probably be resolved in a future update. The glitch should not affect your ability to use that costume to play levels.

Help all my characters and outfits are gone.

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