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What is this? It keeps happening..

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darlenelovesgm
darlenelovesgm Posts: 4

Level 1

IMG_0194.png

??

Answers

  • Tetem'
    Tetem' Posts: 332

    Game Expert

    Hi and welcome to the Community! 🤗

    Thank you for sharing this screenshot! I'm sorry to see this happening in your game! 😕

    There are some things you can do that may solve the problem immediately.

    Take a look at the list below and try each option. This will maximize the chances of the game running more smoothly for you.

    • Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
    • Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
    • Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.

    Remember, be sure to try all of the above options. 

    If the issue remains, please get back to me with more details on the issue, for example when does this happen?

    Hope this helped! Have a Sweet day! 🍬

  • MountainMom
    MountainMom Posts: 15,550
    edited May 22

    Hello @darlenelovesgm. Please be aware that we recently experienced a glitch when playing with Yeti the Werewolf. That discussion can be found 👉 HERE 👈.

    If the above suggestions from one of our game experts do not resolve your issue, please try using Yeti in a different costume.

    And I see that you qualify for our first two milestone badges. Check out the above hyperlinks to the discussions for our 1000- and 2000-level milestone badges. The requirements can be found on page 1 of each discussion.

  • DieOmimi
    DieOmimi Posts: 44,577

    Hi @darlenelovesgm warm welcome to our community at Candy Crush Friends Saga.

    The issue with Yeti the Werewolf is already known, and work is underway to fix it. Please use a different costume when playing with Yeti. Then there shouldn't be any issues.

    Have a Friendtastic day. 🔍️

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