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Does anyone have an issue with the State Farm ad not letting you close out of it? I watch an ad to get a boost, but I can never close out of the State Farm ad and I lose a life and don’t get a boost.
Hello @bgecko and Welcome to this Community! A general announcement about this issue is posted near the top of this page. Tap 👉HERE👈 to be redirected to that discussion. Once the issue is resolved, an update will be posted in that announcement.
I’m having the same issues with the State Farm ad. I have tried reporting it and still the problem remains. Frustrating!
@DoubleMsMom , as my colleague suggested above, please report the issue to the game's Player Support team. There is an article in our 📕Help Center that describes How can I report an ad in my game?
Tap the green text and you'll be taken directly to the article. Have a lovely day.
Having the same issue tonight in my game on my phone. The ad needs to be removed!!
@Cutieonduetee, I have noticed that there is no "back" button on my phone. I am sorry that I have not found a solution to bad ads on that device. I prefer to play on my tablet, so I hope you have an alternative device.
Hey! I don’t have a back button option on my phone unfortunately. It’s frustrating as I’ve tried everything. I just hope they remove the ad all together.
My game is up to date and I have plenty of memory left on my phone. I have reported the issue and received the response back saying what steps to take if the issue persists. I replied to that email but nothing has been done about the ad. There is no way to exit out of it to collect the reward and play on. You can only close the game, which doesn’t help. You have to start the level over next time you open the game and there is no guarantee that the same issue won’t happen again. Makes it difficult to pass levels or quests when you need a bit of extra help.
Yes, having the same issue for several days now. Makes it hard to complete any levels or missions when you need a booster. I have reported it and escalated it, but all have gone unnoticed.
Hello @Cutieonduetee and Welcome to our Friendly Community!
I have some ads that do not close when they end. Sometimes I can tap the "back" button on my device and it will return me to the game. I have not seen the State Farm ad, but I use this technique on Mountain Dew ads and it works.
Hi @Cutieonduetee warm welcome to our community at Candy Crush Friends Saga.
I'm sorry that a certain ad in your game isn't working properly. Please report the issue to the game's support team. Here's our 📕Help Center article: How can I report an ad in my game?
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This discussion was created from comments split from: Improved functionality for SENDING and RECEIVING lives in CCFS.
This level doesn't spawn green candies, yet Rachel is in the list. This is not the dead Chinese version where a character can adapt to a different color.
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
I don't load characters! He writes that there is no internet connection. Although there is the Internet. Please help restore the game.
Ciao, I cannot see anymore Dachs Delivery and Gum Levels: can you please fix it?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 25, the latest level available is 9040. Enjoy the new content and have a sugar-crushing day! 🍭
