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Candy Crush Friends Saga

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Characters are not loading after updating to version 5.3.0.0.

DieOmimi

Howdy, CCFS players!
Please avoid updating the app to version 5.3.0.0. In this version, characters do not load, and you cannot play any levels (old or new) because no character can be selected.

This is what the characters look like (see the Scrapbook example). Tiffi the Tiger and the Spring Jelly Queen

To Ask Your Question:

Accepted answers

Andres-2

Thanks for the information. I updated the app this morning and it will open later to play.

The studio will release a solution as soon as possible.

DieOmimi

FYI

@AkumaXX @Amoonmoon @Andres-2 @Andynjvdr @Bellara @BQN537 @BubbleGumSoda @Candychan96 @Creative_Elsa @christine88 @dananelle @danicandy @Diamond_Lim @EFJabs @EnergizerBunny @FlyingSaucer @gamepower @Gumyupawpaw @Haechan_17 @Ibnana @Iffu2 @istuff @jaymiekaypee @jeanps @jolss @KCullen127 @KnightLoveGames1010 @LaKesha @LeFlarcane @lelensp @LindaHS76 @Lil'_Momma @maf34100 @maryb.3 @MiaChristine @MiladyR @Mitzy3 @Moh1977 @MollyS @nekocat @Nomix_2 @Racoon7 @rebelchild @SabrinaM @sabledo85 @SApple2 @simplyP @Solarwave @steventseng @sudejo @sweetale @teeweiping @TroyChambers @urskarecnik @Werner_Cichy

cc: @MountainMom @DieOmimi

@bearwithme @johamilton @kiara_wael @Palash_Sarma @Princess_Jessica @PummyRaj

All comments

Diamond_Lim

Woohoo! That's great news as finally the characters is now working for us together in Candy Crush Friends Saga after we update the latest version of this game : 5.3.1.0! 👍🙌😄

DieOmimi

I just found the fix in the Google Play Store; I installed it, and everything seems to be back to normal. I haven't had a chance to play much yet, but Olivia, Rachel, and Red Rabbit are working again (in all costumes and in their base versions).

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3535988#Comment_3535988

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536033#Comment_3536033

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536078#Comment_3536078

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536177#Comment_3536177

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536248#Comment_3536248

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536249#Comment_3536249

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536280#Comment_3536280

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536370#Comment_3536370

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536373#Comment_3536373

aprilpride

Every time there's an update there's a problem. I don't have these issues with any other candy crush game...maybe rethink your update team!!!

susanschriver59801

Too late when you have auto update. Still can't get into a level.

Liann_Lewis

SSo For the dummies who don't know how to clear cashed and what ever we need to do please help with dummies 101

ellectra

I disabled auto updates a while back since every new update seems to mess up the game more. Beyond absurd

poleski_77

It's 1:15 EST and my game still won't load. Any time frame?

Lilli1103

Ich weiss nicht wie ich die neue Version deinstallier

teeweiping

I didn't update my game. Thanks for letting us know @DieOmimi

swolfe64

Thank you

AkumaXX

You can still play with basic Tiffi and Yeti. Unfortunately this also locks you from most of the levels, like the Olivia event.

Haechan_17

Oh... We all know that there are downsides. In my case, even if I lost my booster, I was able to get all the special events on the platform! 🤗

For players who haven't gotten most of the events back, let's wait for the studio entry. I'm hoping that everyone can work it out well.......

Diamond_Lim

Thank you for sharing us your tip of how to fix and solve this problem. @Haechan_17 (Kevin) 👍🤗

We know your tip is helpful and solvable. But... the problem is we will lose all of the boosters and the special features & events will be disappeared or reseted because of uninstall and reinstall this game / clear all of the datas of this game. That's really not so good! It's becoming and getting worse as all of the boosters will be lost! 😒

Well...! We are still patience waiting for this problem should be resolved and fixed as soon as possible together as well when the next update is ready for us without uninstalling and reinstalling this game / clearing all of the datas of this game. 🙏😌

Haechan_17

It's not hard to recover! 😁

Diamond_Lim

Thank you for letting us know and posting this important information! @DieOmimi 👍🤗

It's not just you, me too as I update the latest version of this game on yesterday. Then I see all of these characters and another costumes of the characters are still trouble downloading that I still cannot choose these characters and another costumes of characters and play any levels possible right now except Original Tiffi and Original Yeti are working only. ⬇️🙁

We hope Candy Crush Friends Saga Studio Team will checks and fixes the trouble downloading the characters' issue problem as soon as possible. 🙏🙏🙏

Haechan_17

You're welcome, and I'm just thankful that you said that method was helpful. 😊

barbfuentes1

Thank you for the tip!! This worked for me on my phone. My desktop wasn't affected. So happy your advice got it to work!!🤩

barbfuentes1

So how long is this going to take? Same thing happened with yeti and it took months to be corrected. Now this is all the characters. What are we supposed to do

Haechan_17

Hi, Ina. This is Haechan (a.k.a Kevin) Speaking.

I was aware of that. So I deleted all of the app's cache and data, rebooted it, and it was restored. 😊

For players who have updated the version of CCFS, I recommend you to refer to this method and give it a try! 😊

Andres-2

Thanks for the information. I updated the app this morning and it will open later to play.

The studio will release a solution as soon as possible.

DieOmimi

FYI

cc: @MountainMom @DieOmimi

@bearwithme @johamilton @kiara_wael @Palash_Sarma @Princess_Jessica @PummyRaj

Accepted answers

DieOmimi

FYI

cc: @MountainMom @DieOmimi

@bearwithme @johamilton @kiara_wael @Palash_Sarma @Princess_Jessica @PummyRaj

Andres-2

Thanks for the information. I updated the app this morning and it will open later to play.

The studio will release a solution as soon as possible.

All comments

DieOmimi

FYI

cc: @MountainMom @DieOmimi

@bearwithme @johamilton @kiara_wael @Palash_Sarma @Princess_Jessica @PummyRaj

Andres-2

Thanks for the information. I updated the app this morning and it will open later to play.

The studio will release a solution as soon as possible.

Haechan_17

Hi, Ina. This is Haechan (a.k.a Kevin) Speaking.

I was aware of that. So I deleted all of the app's cache and data, rebooted it, and it was restored. 😊

For players who have updated the version of CCFS, I recommend you to refer to this method and give it a try! 😊

barbfuentes1

So how long is this going to take? Same thing happened with yeti and it took months to be corrected. Now this is all the characters. What are we supposed to do

barbfuentes1

Thank you for the tip!! This worked for me on my phone. My desktop wasn't affected. So happy your advice got it to work!!🤩

Haechan_17

You're welcome, and I'm just thankful that you said that method was helpful. 😊

Diamond_Lim

Thank you for letting us know and posting this important information! @DieOmimi 👍🤗

We hope Candy Crush Friends Saga Studio Team will checks and fixes the trouble downloading the characters' issue problem as soon as possible. 🙏🙏🙏

Haechan_17

It's not hard to recover! 😁

Diamond_Lim

Thank you for sharing us your tip of how to fix and solve this problem. @Haechan_17 (Kevin) 👍🤗

Haechan_17

Oh... We all know that there are downsides. In my case, even if I lost my booster, I was able to get all the special events on the platform! 🤗

For players who haven't gotten most of the events back, let's wait for the studio entry. I'm hoping that everyone can work it out well.......

AkumaXX

You can still play with basic Tiffi and Yeti. Unfortunately this also locks you from most of the levels, like the Olivia event.

swolfe64

Thank you

teeweiping

I didn't update my game. Thanks for letting us know @DieOmimi

Lilli1103

Ich weiss nicht wie ich die neue Version deinstallier

poleski_77

It's 1:15 EST and my game still won't load. Any time frame?

ellectra

I disabled auto updates a while back since every new update seems to mess up the game more. Beyond absurd

Liann_Lewis

SSo For the dummies who don't know how to clear cashed and what ever we need to do please help with dummies 101

susanschriver59801

Too late when you have auto update. Still can't get into a level.

aprilpride

Every time there's an update there's a problem. I don't have these issues with any other candy crush game...maybe rethink your update team!!!

DieOmimi

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3535988#Comment_3535988

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536033#Comment_3536033

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536078#Comment_3536078

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536177#Comment_3536177

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536248#Comment_3536248

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536249#Comment_3536249

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536280#Comment_3536280

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536370#Comment_3536370

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3536373#Comment_3536373

Diamond_Lim

Woohoo! That's great news as finally the characters is now working for us together in Candy Crush Friends Saga after we update the latest version of this game : 5.3.1.0! 👍🙌😄

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