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Hello!
Have the prizes from the Sundae contest been released? I have not received any and I was way ahead when I went to sleep last night
Thanks!
Anya
I've got good news for you today: the issue has been fixed, so please update your game and the different races should work fine now and give out the rewards 🤗
Thanks a lot for your patience ❤️
(@DieOmimi and @MountainMom , thank you for your help and support!)
I came first in the rankings but haven't received anything yet, how long is it going to take to sort out the issues?
@DieOmimi I also tried to win this quest, went to bed in 1st place with 3 hours to go. When I checked in the morning it was like the quest had never happened. What a scam! I wasted a lot of time trying for this win, its not like I care about the prizes, but I wanted the win!
This if the fourth challenge in a row that this has happened to me. I am so disappointed
I also did not get my prizes. I checked back after 8 hours and 15min exactly (set an alarm I’m such a nerd) and it was just gone. No prizes or anything. I checked back again right now and still nothing. Disappointed
Hello @Cocon3t and WELCOME to our Friendtastic community.
We have identified this as a common issue with the latest ice cream cone challenge and will seek a satisfactory solution for all affected players. Please be patient while we work on this.
We are pleased that you found your way to the Candy Crush Friends Saga forum in this community. We invite you to explore the various areas for fun and chances to win boosters or gold bars.
cc: @DieOmimi
Hi all,
I won a 2nd place in the recent ice cream cone contest, but I didn’t receive my rewards. The contest icon just disappeared and I can’t find a place to claim my rewards.
I played on my iPhone and logged in with my Apple ID. I tried to log out and re-logged in, still nothing to claim. What should I do?
Won 1st place with ice cones this week. Today the contest ended, put in an effort - more than 7k cones at the end...
its such a childish bug from Candy Crash developers and testers team. Simply LOL. How hard is it to store the winners after contests end and hand over the prizes once winners login next time??!
whats the nonesense of needing to be logged in the moments or right after contests end in order to receive the price? Is this app developed and not updated since 1990?
shame, 100% uninstall
Hello @hrbooth20, WELCOME to our Friendtastic community.
Your situation sounds unique. Here are some ideas.
1. Do you login on a different device than your husband? If so, please try logging in on his device (or another device) and see if your gold bars get delivered.
2. Have you tried recommended troubleshooting suggestions? ...restarting your device, making sure your game app and device's operating system are up-to-date, making sure that you clear the cache in your browser regularly: https://clear-my-cache.com/windows.html
3. If you still have not received your gold bars, please tell us the type device and operating system you are using (e.g. Windows 10 on a PC, Android mobile device) and include your User ID.
We will work with you to find the solution. In any reply, please include my name preceded by an @ sign (@MountainMom) so I get notified of your reply.
I completed all ten levels of the recent gold bar challenge but haven’t received mine yet, is there a known issue? Or do I need to do something to resolve this myself?
My husband got his four days ago.
Thanks
I didn't get anything for the star award either.
🙄 Placed 1st again.
Hello guys 👋
I'd like to share my ice cream race ended with star race! This time I opened the game at the time of the deadline to see if it dared to quietly disappear again.
I received my lollipops. 👌
Finally my watch on this type of events is over. No more 😅
Hopefully the other players affected by this issue will receive their hard earned rewards as well 💪
@SamKnight @DieOmimi
I found the main issue is the way the app updates the progress. I can be bounced around 20 or so places in a matter of minutes. Then it only seems to update mine and it starts again. I simply gave up and don't play any levels when these types of events are on.
Thank you for your observations @Pitty_Kitty, @SamKnight and @krisp88. Unfortunately, I don't have any information from the studio about this yet and will ask our CM to ask again. However, the errors in events should not affect the score.
Thank you very much.
Yes, I’m observing the same thing as @krisp88 and @Pitty_Kitty . The star race just started and it also showed me in first place with over 300 stars, but it was the first time I had played since the stars race started. There is clearly a huge bud in the game that the developers need to address. I’m starting to loss faith in this games ability to track progress :(
Hello @DieOmimi @Lola_Pop
I'm beginning to understand what's going on (at least in my game) for the past cycles of star race - ice cream race - star race again
We've been not getting any rewards because all the races have been merged into one and this never ending race has not stopped yet
This is my progress from ice cream race but the game now passes it off as star race progress when star race started this morning. But I haven't started playing and collecting stars yet.
You can see the ranking and scores are the same I posted a few days back here
I thought something weird happened when ice cream race started, it must have had the stars collected in previous star race which I didn't get any prize for either. But I didn't take any screenshots then to actually notice it
Edit: I tried troubleshooting again and app is updated. No change
I have a strong feeling the same will happen to me again on the star rewards. There is no way I'm on first as I've been stuck on a super hard level all week but still saying I'm in first by more than 300.
Are we any closer to resolving the ice cream one? I thought I had actually won 1st place on that one.
I also didn’t receive my reward, with less than an hour to go I was 1st, I only play on the one device
Yes, @gr33n3y3z, I took this discussion as a reference. I hope we will hear from the studio soon.
Thanks guys. I'm stuck at home with corona. So i'm a bit of a no-life right now. A bit of a bummer cause I won with something of a 1200 more cones then second place. Thanks, I'll stick around. 😉
You can add me to the list @DieOmimi & @Lola_Pop.
I finished first & didn't receive my rewards.
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Hello and welcome
When the event time is up, you will get it. Please be patient. As a precaution I'll give you the moderators.
@DieOmimi @MountainMom
Thanks @Spinnifix
@Bobbie022 Thank you for finding your way into the community.
Unfortunately, it has also been reported by other players. We are currently trying to find a solution with the studio. Please be patient.
Maybe you took a screenshot and could post it here? It would be very helpful for us.
Before giving the gifts for the ice cream one, surely it doesn't take this long to sort out.
I did not take a screenshot as they closed the game and did not put up positions on the system and I know I was number 1 position. Another competition shouldn't be started until this one is resolved as the same thing could happen.
Hi @Bobbie022 Welcome to our King Community at Candy Crush Friends. I am glad that you have found your way here.
Many events are started on the system side according to a calendar and have a fixed runtime. For example, this month the star race or the ice cream cone collection starts every Thursday.
These events are not permanent and are currently being tested. Mistakes can also happen with some players.
If you also had technical problems, I am very sorry and I apologize for that.
Hello Friends!
Thanks for your patience while we investigate this. I hope we can tell you more soon, for now it's been reported to the Studio.
We'll keep you posted ❤
I really have no idea how that works properly. I just play it and ignore it. I don't pay any attention to them. Either I get something or I don't. All the same.😉
Hello ,
question , for the last 2 times I won games in game I was first last time the game was endend today I saw that I was first but I dindnt get any rewards the lollipops
so my question was er a bug ?
o I’m sorry but I don’t know where I find my game id
Here is my game Id
Hi @BillieJ I'm sorry for what happened to you. It happened to me again this time. For the second time in a row, I didn't receive any rewards even though I was in first place.
We have reported it to the studio and are waiting for an answer from there.
Please be patient.
Hai @DieOmimi ,
thx for answering and yeah it happened too me also two times , For two times I endend at nmr 1 but no lollipops I’m on level 3471 so I can use them very well, when it happens for the first time I think it can happen but now it happens for the second time I think i must say something , and yes I be patients
@Pitty_Kitty 🙃😎💯
🍦🍦🍦🍦🍦
❄️🍦🍦🍦🍦
I didn’t receive my reward for this event. I think I was 2md. Please advise how o am to collect my rewards
Hello @firewife32 and WELCOME to our Friendtastic Community.
You are not the only player who did not get your reward for this event. This problem seemed to occur when a player was logged out when the event ended. The Studio has fixed the problem for future events. I will add your name to the list of affected players, and you can expect your reward (probably one or more boosters) to be sent to your account by our Community Manager.
Now that you have visited this Community, I hope that you will explore all it has to offer. You will find contests in each of the game forums where it is possible to win boosters, gold bars, and badges. You can meet other players and we always have fun!
In the meantime, we hope you will continue to play Candy Crush Friends Saga. We look forward to helping you in any way we can.
Hello again @firewife32, we will need your User ID in order to send your reward. Please reply to this message with that number and copy me (@MountainMom) on your response.
This discussion was created from comments split from: Improved functionality for SENDING and RECEIVING lives in CCFS.
This level doesn't spawn green candies, yet Rachel is in the list. This is not the dead Chinese version where a character can adapt to a different color.
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
I don't load characters! He writes that there is no internet connection. Although there is the Internet. Please help restore the game.
Ciao, I cannot see anymore Dachs Delivery and Gum Levels: can you please fix it?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 25, the latest level available is 9040. Enjoy the new content and have a sugar-crushing day! 🍭
