Rewards not recieved in recent event ingame

@DannySan @LogicCircuit @bbdohnal the studio told me that they sent some boosters to you as compensation. I hope they have arrived safely in your game. It would be nice if you can confirm that they have arrived. Thank you very much!

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https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2685981#Comment_2685981

CandyC3655 is your username. Your User ID can be found by clicking on the bold green hyperlink for instructions on how to find your User ID.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2685762#Comment_2685762

Isn’t this above my user ID ?

Hello @CandyC3655, We are not aware of any other players having this issue. Please send me your User ID so we can have our manager investigate it. Moderators are volunteers in this community and have no access to individual player accounts, so please be patient.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1998953#Comment_1998953

I have not got my reward boosters for a week. I got done for one day then no more . So unacceptable. I should have a ton. I’m so far into my games.this should show you an example. I should have taken photos of the amount if my team west rewards. I earned a lot but have nothing. If they can compensate and send ppl boosters why can’t they fix the issues?

@DannySan in the end, everything will be fine. And if it's not good yet, then it's not the end.

I hope you stay in our community for a bit more and will have a little fun. Today, a new competition has just started, which is very easy. You can find it here: https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2000791#Comment_2000791

And answers to some questions in the competition can be found here: https://community.king.com/en/candy-crush-friends-saga/discussion/352203/celebrate-the-3rd-anniversary-of-ccfs-and-get-an-exclusive-badge-%EF%B8%8F/p1

I'd love to see you more often in our cute community. Otherwise, I wish you a lot of fun while playing. 😍

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2000151#Comment_2000151

Hello DieOmimi,

thanks a lot! I can confirm I have recieved some goodies fitting to my first place in that event; totally surprised with this level of service. Did not expect that, how awesome!

Thanks so much, all solved now :-)

bbdohnal

I have the same problem. I was first with over 500 cones and the next person in second place had around 210 before the game ended. My user ID is 10246522075.

thank you.

@DieOmimi It's ok. I'm understand it! All of the developmenting is same! And awlays things are going to great. :)

and here is the my user id "3391240727" !

I always enjoy playing this game!

Thanks.

@DannySan please be patient, we will try to help you. I know it's not nice when a game sometimes has a flaw. I can also understand that you are not happy because I do not have a solution right away.

The new update ensures that the error will no longer occur in the future. Everything that has happened before can only be regulated manually.

In the meantime, you may want to meet our friendly players from all over the world here or take part in our competitions. I'd love to see you in the community more often.

Hi @LogicCircuit please read this article, thank you. https://community.king.com/en/pet-rescue-saga/discussion/258608/how-can-i-find-the-game-user-id-on-facebook

Hello team from King,

I also has same problem in recent event..

and I'm playing the game via facebook account, but i didn't see the userid anywhere... please let me know "how to check the userid".

Thanks.

I understand, my UserId is 1008797584.

I installed an update just now but that didn't fix it; I was assuming this would be an hands-on customer service so my problem is fixed straight away like it should. I've played this game for quiet some time and also spend some money on it.

If the game is faulty and bugs like this happen more often, then King has a problem; and I'm gonna address it.

@DannySan no other player can do anything with your User ID. It is a technical identifier of your King account. We only need this ID, no personal data - so no e-mail address, no name, country or address. Only the technical data that we pass on to the studio.

Since there has been a new update in the meantime and the bug is fixed, I can not promise you if we will get a quick answer from the studio.

Please also check your store to see if you need to update. I want to avoid it happening to you again next weekend.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1998909#Comment_1998909

Hey hello, thank you for your reply!

I do not have any screenshots because I didn't know I needed them before I logged in the next day to see the event gone. This is unacceptable if its a 'known' issue; there are ofcourse database records of who was in which place when the event ended and also if someone got a reward so King should better fix it.

My userID should i share that publicly on a forum?

Hi @DannySan Welcome to our community at Candy Crush Friends.

I'm sorry you didn't get your rewards from the event. It also happened to me last week at the Star Race. This bug is known and should actually be fixed. Unfortunately, it still occurs sometimes.

Do you have a screenshot for me that supports your statement? It would be very helpful because then we can ask the studio to help you. In addition, I need your user-id. You can share both here below.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi @DannySan Welcome to our community at Candy Crush Friends.

I'm sorry you didn't get your rewards from the event. It also happened to me last week at the Star Race. This bug is known and should actually be fixed. Unfortunately, it still occurs sometimes.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1998909#Comment_1998909

Hey hello, thank you for your reply!

My userID should i share that publicly on a forum?

Since there has been a new update in the meantime and the bug is fixed, I can not promise you if we will get a quick answer from the studio.

Please also check your store to see if you need to update. I want to avoid it happening to you again next weekend.

I understand, my UserId is 1008797584.

If the game is faulty and bugs like this happen more often, then King has a problem; and I'm gonna address it.

Hello team from King,

I also has same problem in recent event..

and I'm playing the game via facebook account, but i didn't see the userid anywhere... please let me know "how to check the userid".

Thanks.

Hi @LogicCircuit please read this article, thank you. https://community.king.com/en/pet-rescue-saga/discussion/258608/how-can-i-find-the-game-user-id-on-facebook

@DannySan please be patient, we will try to help you. I know it's not nice when a game sometimes has a flaw. I can also understand that you are not happy because I do not have a solution right away.

The new update ensures that the error will no longer occur in the future. Everything that has happened before can only be regulated manually.

In the meantime, you may want to meet our friendly players from all over the world here or take part in our competitions. I'd love to see you in the community more often.

@DieOmimi It's ok. I'm understand it! All of the developmenting is same! And awlays things are going to great. :)

and here is the my user id "3391240727" !

I always enjoy playing this game!

Thanks.

bbdohnal

I have the same problem. I was first with over 500 cones and the next person in second place had around 210 before the game ended. My user ID is 10246522075.

thank you.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2000151#Comment_2000151

Hello DieOmimi,

thanks a lot! I can confirm I have recieved some goodies fitting to my first place in that event; totally surprised with this level of service. Did not expect that, how awesome!

Thanks so much, all solved now :-)

@DannySan in the end, everything will be fine. And if it's not good yet, then it's not the end.

I'd love to see you more often in our cute community. Otherwise, I wish you a lot of fun while playing. 😍

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1998953#Comment_1998953

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2685762#Comment_2685762

Isn’t this above my user ID ?