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Help for tricky levels!
on this level i am only getting 9 moves! is that possible? no way to beat this level with only 9 moves. could it be technical issue?
Hello @CandyCrusher211 , and thanks for your patience! ❤️
The Friends team has had a look at that level, and it has been tweaked recently to make it more challenging and fun; that's why you're getting a different number of moves on it. 😊
I really hope you can pass it very soon, my dear 💪, and rest assured there's nothing wrong with your game!
@Lola_Pop Here are screenshots of Level 1139 and the 3 characters available:
Hello @CandyCrusher211 !
Can you please send us a screenshot of that level?
@DieOmimi Thanks for checking how many moves you have on level 1139. I’ll wait to hear back from @Lola_Pop
Hi @CandyCrusher211 our CM is no longer in the Office at this time. That's why I looked in my game. I play on Win10 or Android. There level 1139 starts with 21 moves.
I think when our CM @Lola_Pop is back in the office tomorrow morning, she could discuss the differences between iPhone users and the other platforms with the studio.
@Lola_Pop Somehow I was able to pass level 1138 with only the 9 moves (maybe due to the Yeti gaining double power as I was collecting my gifts). I’m relieved I got through it, but now I think I don’t have enough moves on level 1139. I start with 15 moves but when I checked others’ videos (just to see how many moves they start with), they have 23 moves. Can you please confirm how many moves level 1139 should start with? Also, will the glitch for level 1138 be fixed for other iPhone users who only have 9 moves?
Thanks a lot! I passed it all to the game team 😊
These are the characters I have:
I just tried it on myself, see my screenshots above.
@Lola_Pop I always have the same friends to choose from. The red rabbit brings 2 extra moves, otherwise there are 21 moves for all friends:
Thanks for sharing the information @DieOmimi!
@Lola_Pop I have tried all 3 characters and they all start with 9 moves.
Thanks!
Hello Friends!
We're investigating this issue at the moment- thanks for the information you've shared, it's been very helpful! Could you also let us know if it happens when you play with all characters (meaning Friends in the game) or only Misty, and if you've tried different ones, @CandyCrusher211 ? Also tagging @ktrimachi and @bcan124
(Thanks, @DieOmimi , for reporting it!)
@CandyCrusher211 I have shared the data and the link here and hope we will hear from the studio soon. It seems at the moment that only Apple devices have 9 moves at this level. I hope for a correction by the studio. If I have an answer, I'll come back.
iPhone 11. The app version is 1.79.1
@CandyCrusher211 what do you own for an iPhone? A newer model like the iPhone13 or another model? You should find the app version in your store. If you're looking for Candy Crush Friends in the store, you should see which app version is installed. I'm not sure how it works on an iPhone. But in the Google Play Store or Microsoft Store, I can click on details about the installed app and then see which version is installed on my device.
I am playing the app on my iPhone and do not have any updates available. I’m not sure where to find which version. ID 10434734282
Thanks for any assistance you can provide!
Hi @CandyCrusher211 you can also send them to me in a PM. Since you have not yet reached level 2 in the community, I will contact you. Since it is purely technical information, you can also publish it here. Only authorized persons (community managers, support staff) can do anything with your Player ID. I myself only pass it on because I do not have the right to look at your account.
If you want to announce it in a PM, I need to add a community manager. Content of a PM may only be shared with the permission of the members. That means if you just share it with me, I need your permission to share it publicly.
Is there a way to send you the information directly instead of in this thread?
@CandyCrusher211 this is indeed very strange. Have you checked your store to see if there might be an update for the game? If there is no update for you, please need some information from you so that we can check it from the studio lassen_
- on which platform you play (mobile Android or ios, Win10)
- which version of the game are you using --> mine is 1.79.1.0 on Win10 (updated yesterday)
- what is your player ID. --> What is my Game User ID and where can I find it?
Thank you very much.
Here is the screenshot
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Hi @bcan124 welcome to our community. You are here in Candy Crush Friends.
It is indeed very strange to pass a level with only 9 moves. I didn't find a video with it. Please give me some time to check it out in my game. It will take some time because I have to climb down from level 4960. Please be patient! Thanks.
@bcan124 I just checked. In Candy Crush Friends, level 1138 has 23 moves. Are you sure you mean this game?
i am on level 1138 as well and it’s only starting with 9 moves as well!
I also only have 9 moves for level 1138. Is it a technical issue?
@ktrimachi @CandyCrusher211 do you have a screenshot where level 1138 has only 9 moves? My level 1138 has 23 moves, as you can see here:
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Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 25, the latest level available is 9040. Enjoy the new content and have a sugar-crushing day! 🍭
