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Help for tricky levels!
on this level i am only getting 9 moves! is that possible? no way to beat this level with only 9 moves. could it be technical issue?
Hello @CandyCrusher211 , and thanks for your patience! ❤️
The Friends team has had a look at that level, and it has been tweaked recently to make it more challenging and fun; that's why you're getting a different number of moves on it. 😊
I really hope you can pass it very soon, my dear 💪, and rest assured there's nothing wrong with your game!
@Lola_Pop Here are screenshots of Level 1139 and the 3 characters available:
Hello @CandyCrusher211 !
Can you please send us a screenshot of that level?
@DieOmimi Thanks for checking how many moves you have on level 1139. I’ll wait to hear back from @Lola_Pop
Hi @CandyCrusher211 our CM is no longer in the Office at this time. That's why I looked in my game. I play on Win10 or Android. There level 1139 starts with 21 moves.
I think when our CM @Lola_Pop is back in the office tomorrow morning, she could discuss the differences between iPhone users and the other platforms with the studio.
@Lola_Pop Somehow I was able to pass level 1138 with only the 9 moves (maybe due to the Yeti gaining double power as I was collecting my gifts). I’m relieved I got through it, but now I think I don’t have enough moves on level 1139. I start with 15 moves but when I checked others’ videos (just to see how many moves they start with), they have 23 moves. Can you please confirm how many moves level 1139 should start with? Also, will the glitch for level 1138 be fixed for other iPhone users who only have 9 moves?
Thanks a lot! I passed it all to the game team 😊
These are the characters I have:
I just tried it on myself, see my screenshots above.
@Lola_Pop I always have the same friends to choose from. The red rabbit brings 2 extra moves, otherwise there are 21 moves for all friends:
Thanks for sharing the information @DieOmimi!
@Lola_Pop I have tried all 3 characters and they all start with 9 moves.
Thanks!
Hello Friends!
We're investigating this issue at the moment- thanks for the information you've shared, it's been very helpful! Could you also let us know if it happens when you play with all characters (meaning Friends in the game) or only Misty, and if you've tried different ones, @CandyCrusher211 ? Also tagging @ktrimachi and @bcan124
(Thanks, @DieOmimi , for reporting it!)
@CandyCrusher211 I have shared the data and the link here and hope we will hear from the studio soon. It seems at the moment that only Apple devices have 9 moves at this level. I hope for a correction by the studio. If I have an answer, I'll come back.
iPhone 11. The app version is 1.79.1
@CandyCrusher211 what do you own for an iPhone? A newer model like the iPhone13 or another model? You should find the app version in your store. If you're looking for Candy Crush Friends in the store, you should see which app version is installed. I'm not sure how it works on an iPhone. But in the Google Play Store or Microsoft Store, I can click on details about the installed app and then see which version is installed on my device.
I am playing the app on my iPhone and do not have any updates available. I’m not sure where to find which version. ID 10434734282
Thanks for any assistance you can provide!
Hi @CandyCrusher211 you can also send them to me in a PM. Since you have not yet reached level 2 in the community, I will contact you. Since it is purely technical information, you can also publish it here. Only authorized persons (community managers, support staff) can do anything with your Player ID. I myself only pass it on because I do not have the right to look at your account.
If you want to announce it in a PM, I need to add a community manager. Content of a PM may only be shared with the permission of the members. That means if you just share it with me, I need your permission to share it publicly.
Is there a way to send you the information directly instead of in this thread?
@CandyCrusher211 this is indeed very strange. Have you checked your store to see if there might be an update for the game? If there is no update for you, please need some information from you so that we can check it from the studio lassen_
- on which platform you play (mobile Android or ios, Win10)
- which version of the game are you using --> mine is 1.79.1.0 on Win10 (updated yesterday)
- what is your player ID. --> What is my Game User ID and where can I find it?
Thank you very much.
Here is the screenshot
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Thank you for your all help @Lola_Pop and @DieOmimi
Dear @Lola_Pop! I am on a laptop, under windows and i have the same problem like the onces wrote one year ago. I am since weeks on level 1138, because of the 9 moves I can makes. What can I do to be able to pass it? Thanks!
See photo above
Tagging Candy Crush Friends Moderators : @DieOmimi and @MountainMom
Hi @LadyLissa welcome to our community.
The studio has been tweaking level 1138 over the past year to make it more challenging and fun; Therefore, there is a different number of moves. 😊
I really hope you can pass it soon my love 💪 and rest assured there is nothing wrong with your game!
Hi @gyici welcome to our community. I'm playing on Windows 11 and I have 23 moves when playing with the red rabbit. Otherwise it's 21 moves for me.
So far, only players who play on iOS (Apple devices) and have fewer moves than players who play on Android devices have reported.
Dear @DieOmimi, I play on a laptop under windows system. After few weeks i gave up the idea that is possible to solve it with 9 moves. What can you suggest me? Thanks!
Hi @gyici it will be difficult to pass the level with only 9 moves. You'd probably need a lot of lollipops.
I can ask our manager to get in touch with the studio to check if you are in a test group for that level. For this I need your technical identifier (= User ID). You can find your User ID by going to your profile and double clicking the King logo above your avatar. I'll do an example with my account.
Please comment your user ID and I will pass it on. Only the studio can look into your account and check something. This could take a while.
In the meantime, you may want to enter our competitions for a chance to win gold bars. Here are current links:
play-super-hard-levels-with-tiffi-win-badges-and-gold-bars
score-with-royal-family-of-friends-win-a-badge-or-gold-bars
Have a nice day.
Dear Omimi, I tried to do what you wrote, but it says that my King account is not linked to the game.
I could manage somehow: my id is 10806545559
Thanks @gyici, I'll pass it on. Now that the weekend has started and no one is working anymore, it will probably not be processed until Monday.
Thank you! :)
I have a question, appeared yesterday a bubblegum troll game, i played one, then asked me to join a team and since i said yes, the game is inactive, i cannot play it. is showing that is available for 12 days, but is not possible to play, wherever i click.
by the way, what are the lollipops? my game is in hungarian and i cannot make always the connections to the english words :)
Hi @gyici I'll start with your simple question. Lollipops are your booster supplies when you start a level. I just played one and here's my screenshot:
As you can see at the bottom right, I have 514 simple lollipops, 502 striped lollipops, and 448 wrapped lollipops.
I don't know if the translation is correct. I also can't speak English and have to translate from my language (german) to English.
As far as the chewing gum event is concerned, you will be assigned to your random team. If you play a bubblegum level, you get 170 points for the team result. When you collect your daily reward, you'll earn 25 points. Depending on how actively your teammates are playing, you can get great rewards.
Here are some screenshots of my team and the rewards:
This discussion was created from comments split from: Improved functionality for SENDING and RECEIVING lives in CCFS.
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Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 25, the latest level available is 9040. Enjoy the new content and have a sugar-crushing day! 🍭
