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No Dachs Delivery since Christmas

Kiki_g
Kiki_g Posts: 3,913
in Support

Since Christmas I no longer get the Dachs Delivery under Windows 10. Are there any problems? An update of the app is not displayed to me, the current version is: 1.94.3.0

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Answers

  • DieOmimi
    DieOmimi Posts: 41,696

    @Kiki_g that's strange. I have Dachs Delivery on Windows. However, I use Win11. My app has the same version as yours.

    I need to ask if there are any problems with Win10. So far, no one has complained.

    In the meantime, please try to turn off your device completely to leave it off for at least 1 minute.

    If that alone doesn't help, log out, close the app, and then log back in.

    Let us know if you see Dachs Delivery. 

    At the same time, I try to find out something about our CM.

  • DieOmimi
    DieOmimi Posts: 41,696

    I will tag @MountainMom. I think it also has a device with Win10.

  • MountainMom
    MountainMom Posts: 13,671

    @Kiki_g, I do not play CCFS on my PC, only my tablet. So, I regret that I am not helpful regarding CCFS on Win10. I hope troubleshooting your device will help. Otherwise, let's hope that it is just a matter of time before this event appears on Win10.

    cc: @DieOmimi

  • Kiki_g
    Kiki_g Posts: 3,913

    @DieOmimi I did everything but unfortunately Dachs Delivery still doesn't appear.

    Otherwise there are no problems with Windows itself.

    As of today, the "Level 6000 party" has also disappeared

  • Kiki_g
    Kiki_g Posts: 3,913
    https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2509510#Comment_2509510

    Thank you anyway 🤗

  • DieOmimi
    DieOmimi Posts: 41,696

    @Kiki_g but that's only with Win10 that everything is gone. Everything is fine on your mobile device, right?

  • Kiki_g
    Kiki_g Posts: 3,913

    Hi @DieOmimi yes on mobile device is everything okay.

  • DieOmimi
    DieOmimi Posts: 41,696

    @Kiki_g then it's definitely not your account.

    You could still try to disconnect your Win10 device from the internet and turn it off completely. Then restart your router. 

    When your router is back at full power, turn your Win10 device back on and reconnect it to your network.

    I don't have any feedback from the studio yet, you seem to be an isolated case.

    Maybe other Win10 players can tell if the same thing happened to them. I hereby ask @kiara_wael @Werner_Cichy @Kate3A @Boybinary @Pitty_Kitty @maf34100 @MollyS @jeanps @istuff @quad5 --> do you have Dachs delivery service on your Win10 device? 

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hi @Kiki_g @DieOmimi

    I have Friends on windows 11 . I can say I also see that sometimes events appear not to be synced between mobile app and windows app but usually everything go to its place when I play any level (it can be an old level because it's important I pass it and not fail it) close the app, reopen the app and repeat this 3-4 times if needed.

    did you try to play levels on Windows app beside applying troubleshooting steps @Kiki_g ? 🙂

  • Boybinary
    Boybinary Posts: 3,057
    edited January 2023

    I have dachs but after finishing level 6000 it disappeared (I can see the 10 completed levels on my android) same version after that I got the cookie,jam,etc. collection

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