The solution to return your group

Hello @SamiObayd, I have reported your issue. Please reply with your User ID in case the team needs to investigate your individual account. Tap HERE for instructions on how to find it.

In the meantime, have you tried our standard troubleshooting steps?

- Check the amount of free memory on your device. You need at least 2 GB.

- Check if there are updates to your CCFS app. If so, then run them. I have my games set to automatically update and am currently running version 3.9.0

- Clear the cache (don't clear data!) On your device. We warn against clearing your data because that is where your boosters are stored.

- Force close all apps and then turn off your device. Keep it off for at least 10 seconds (some recommend a full minute) before restarting your device and launching your game.

- If these steps don't solve the problem, do you have the option to login on a different device to see if you have the same problem?

We don't recommend uninstalling and reinstalling the game because your boosters are stored on your device and will be lost if you delete the game. In contrast, your gold bars and progress are stored at King, so it is important to save your progress there.

Thank you @SamiObayd for your quick reply and providing your User ID. We may not get an answer until the weekend is over, so I will appreciate your patience. Did you try the troubleshooting steps? Did they help?