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Why do ads for additional moves keep freezing up? I lose the moves and forfeit a life.
Hi @PipsyHollow please try these standard troubleshooting steps: Restart: Force close apps and restart your device.Updates: Check that you have the latest game and device updates.Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular data. Clear Cache: 🤖 Android: Settings > Apps > Candy Crush Friends Saga > Storage > Clear Cache 🍏 iOS: Settings > Safari > Clear History and Website Data 📟️ Amazon Kindle: Menu > Choose Settings > Clear All Cookies Data As a last resort, you can try reinstall the app. Note that this will remove all of your boosters from the game, so please do not do this unless absolutely necessary.
It's almost 2026 and it's not fixed. Specific ads (e.g. Instacart, Babble) do not give rewards when watched. I've followed all of your troubleshooting steps (except force stopping all apps, that's ridiculous) and still no joy re: these specific ads. I've cleared the cache, I've only used 10% of my 1 terabyte storage, I've constantly restarted my phone etc. I'm going to stop watching ads altogether or play a different game. You're losing ad revenue with this issue
Hello @Kimbohan1, I hope the suggestions from other players have helped. I understand your frustration with ads. When I get locked in a "frozen" ad screen, I have discovered that I can use my browser "back" button to escape and return to my game. With this technique, I do not lose any lives. I also close any window that might take me to the offending ad's website. I may need to close my browser to exit the ad. If that doesn't work, then I will restart my game as a last resort.
Hi @Kimbohan1 warm welcome to Candy Crush Friends Saga.
To prevent freezes and crashes, please follow our troubleshooting steps:
- Check if you need to update your device's app or software and run it if necessary
- clear the app's cache (be careful, don't delete the data)
- Check your device's memory. Please make sure that there is at least 2GB of free space on your device. Lack of storage space is the most common cause of freezing or crashing
- Force close all open apps
- Turn off your device for at least 10 seconds
- After turning it on, make sure you have a stable internet connection. Sometimes it can happen that the Internet connection is interrupted and the advertisement freezes or crashes as a result.
I often had this problem on my old device. Sometimes I think it's a problem of not havin enough memory. Emptying the cache might help. But be careful not to delete your data. On the other hand, when it happened, I was glad to have had tbe chance of the ads. Otherwise the life would have just been gone earlier. Yes, I was also annoyed to have watched the ads without result.
It can also be, that an app on your device is blocking trackers in these ads and if they don't give feedback, then no reward. But that's all speculation … I don't know anything for sure
Hi everyone, We’re aware that some players are experiencing events disappearing after they’ve already started. The Studio is currently investigating the issue to understand what’s causing it. Thanks to everyone who reported this! It’s been very helpful. We’ll share an update here as soon as we have more information.
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of March 10, the latest level available is 9340. Enjoy the new content and have a sugar-crushing day! 🍭
