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What to do when the screen goes grey?

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Sebo
Sebo Posts: 1 Newbie
I sent a life to a friend and then my gamescreen went grey. I cant do a thing... 
what to so??

Best Answer

  • QueenMia
    QueenMia Posts: 12,979 Community Manager
    edited November 2018 Answer ✓
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    Hi @Sebo and welcome to the Community! 

    Have a look at these troubleshooting steps, that usually help solve that kind of issue. If you still get a grey screen after following the steps, please give us more details, such as what device are you playing from. A screenshot would also be helpful but I'm confident the troubleshooting will fix it ;)

    Let us know and until then, have a sweet Monday!

Answers

  • Sebo
    Sebo Posts: 1 Newbie
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    After I sent a life to a friend my screen went grey... I cant do anything...
    What to do??
  • QueenMia
    QueenMia Posts: 12,979 Community Manager
    edited November 2018 Answer ✓
    Options
    Hi @Sebo and welcome to the Community! 

    Have a look at these troubleshooting steps, that usually help solve that kind of issue. If you still get a grey screen after following the steps, please give us more details, such as what device are you playing from. A screenshot would also be helpful but I'm confident the troubleshooting will fix it ;)

    Let us know and until then, have a sweet Monday!
  • QueenMia
    QueenMia Posts: 12,979 Community Manager
    Options
    Have you followed the troubleshooting steps, like clear cache and cookies and make sure the App is up to date? If so, what device are you playing on? Would you be able to add a screenshot please? 
    Thank you :)

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