Check out the main questions around Candy Crush Friends here

ALL YOU NEED TO KNOW to fix bugs and answer your questions! READ before posting!

QueenMiaQueenMia Posts: 2,602 Community Manager
edited 11:43AM in Support
Great idea to come here!

Here is all you need to know to solve your problem with the game! Let's start with what we are working on solving now - Please mark this thread as Insightful if it helped you:

Let's start by a useful tip: What's my game ID and how to find it

Known issues and main questions
. I DO NOT RECEIVE LIVES
. Why can't I play on Facebook


Are you experiencing issues with the game? Here's some help, you'll be surprised how much these simple steps can help you :)

The game is not working
Game freezing/crashing
. Issues connecting to Facebook
. Technical issues with IOS
. Technical issues with Android


You lost something
. Something went wrong with your purchase?
. You lost your progress?
. Lost boosters or Gold Bars?


Moving your progress onto a new device here

If after these you still need help, please Ask a question under Support. Remember to add as much details as possible on the problem and a screenshot is always helpful!



Welcome to the King Community!
Check our Discussions Section to find out how to win Gold, Boosters or goodies!



Make Valentines sweeter than ever and win 100 Gold Bars
Win unique artwork from the Candy Friends Studio!

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