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Technical issues? READ before posting!

Lola_Pop
Lola_Pop Posts: 12,002 Community Manager
edited April 2022 in Support


Head over HERE for an updated version of all issues and questions!

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Great idea to come here!

Here is all you need to know to solve your problem with the game! Let's start with what we are working on solving now:

I can't log into my Facebook account!
Loading issues: My game takes ages to load



Most of the time, the game team will need your player ID to investigate on an issue: What's my game ID and how to find it

Known issues and main questions

🐷 How does the Piggy Bank work? here!

📱 Moving your progress onto a new device here

💰 Problem with your purchase? Check here

🛣 You lost your progress? Check here



👉 Need help with a level? Have a look at our Tutorials or check out these guides:

. Top 5 Beginners Tips

. All about the Blockers

. All about Candies and Special Combos

. How to play Heart Levels

. Tips to pass Animals Levels


Are you experiencing issues with the game? Here's some help, you'll be surprised how much these simple steps can help you:

 Game freezing/crashing
- My event is not there now
Technical issues with IOS
- Technical issues with Android
- Issues with purchases
Restoring the level progress
I lost my level
How can I get my user ID?


If after these you still need help, please Ask a question here under Support.  If you don't have a Community account yet, no worries, sign up right here and you'll be able to ask your question. 

Remember to add as many details as possible... a screenshot is always helpful!


Also, help us help you and submit your ideas here!




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