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My games won’t connect to the internet
Best Answer
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Hi @punkrockma - Could you please confirm you have tried all the steps below? If closing and restarting did not work, please delete then re-install the games. Just remember to make a screenshot of your boosters beforehand.
- Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
- Look for any updates for your device and the game app - check out the handy video at the end of this article!
- Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
- As a last resort, we can try reinstalling the game as it usually fixes most issues - Just take a screenshot of your boosters and we'll make sure to add them back again to your game.
Answers
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Hey @punkrockma and welcome to the Community!
Can you please confirm what game you are referring to and what device/platform you're using? Please follow the steps from "The game is not working" section here and check in our FAQ for troubleshooting depending on the device you're using.
Usually, clearing cache and cookies and update the game help resolve the problem.
Let us know how it goes!
@Eva1971 - I'm sorry but we only speak in English in here so everyone can understand and be understood
If you're having issue with the game Bubble Witch 3, please let us know in English here.
Thanks!
Happy New Year to you both -
On my candy crush saga, candy crush jelly & candy crush soda, they won’t connect to the internet, no picture, no daily spin, basically since I made a purchase... these games are played on an iPad 2 mini that has not changed. Nothing needs updating that is done automatically... the games still play but again they play the same way as if I am at the cottage where there isn’t internet...
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Hi @punkrockma - Could you please confirm you have tried all the steps below? If closing and restarting did not work, please delete then re-install the games. Just remember to make a screenshot of your boosters beforehand.
- Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
- Look for any updates for your device and the game app - check out the handy video at the end of this article!
- Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
- As a last resort, we can try reinstalling the game as it usually fixes most issues - Just take a screenshot of your boosters and we'll make sure to add them back again to your game.
