I made a purchase but did not receive my stuff - READ HERE on HOW TO PROCEED

firebombmarkus · January 2019

Hi @hsohailk and welcome to our Community 😊 I am sorry you are experiencing this. Please check this post to learn more about what you can do if your purchase went wrong https://community.king.com/en/farm-heroes-saga/discussion/246515/something-wrong-with-your-purchase#latest

I hope this will help you. Have a great day 🍭

firebombmarkus · January 2019

Hi @JJunghoya and welcome to our Community 😊 I am sorry you are experiencing this. Please check this post to learn more about what you can do if your purchase went wrong https://community.king.com/en/farm-heroes-saga/discussion/246515/something-wrong-with-your-purchase#latest

I hope this will help you. Have a great day 🤗

foxieladie68 · January 2019

I purchased my first piggy bank and did not receive it. Can you explain pls. Tks. Shelly

firebombmarkus · January 2019

Hi @foxieladie68 and welcome to our Community 😊 I am sorry this happened to you. Please follow this link to see what to do if your purchase went wrong https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase/p1?new=1

I hope this will help you and you will keep enjoying your game 🍭

dale88fan · January 2019

I purchased the $1.99 10 gold bars and received a message that the store was not available so I did not receive the bars. I purchased the same again and the transaction was successful. I now see two charges for $1.99. Please refund or provide the other 10 bars.

Thank you!

JustPlaying · January 2019

Hi @dale88fan

I'm sorry you're experiencing an issue with your purchase.

We are unable to access purchase information in the community but you will be able to see the procedure and the right contact form here.

Sorry for the inconvenience

Tdyson1 · January 2019

Hello, I have spent a few 100 bucks this month on all the candy crush games this month. On the candy crush saga game I had around 200 lives last night when I went to bed just signed back in to play now and I have like 5. Where the heck r all my lives. I questioned before the way they r diminishing quick and I started paying attention and here we go found it for sure right now. I want my money back all of it or a bunch of lives. I feel extremely cheated

JustPlaying · January 2019

Hi @Tdyson1 lives are stored locally on you device and are not tracked by the servers and can be lost through data loss or phone optimize programs. More info here.
Purchased lives can be tracked and you can follow the instructions above.

Dayvid1 · January 2019

Can my money be refunded because as soon as I spend 10.00. The levels run out. This is the 2nd time and unfair

Louiselattimore2 · January 2019

I purchased items document number 159249130932 for candy crush saga in this phone i have not received package

firebombmarkus · January 2019

Hi @Louiselattimore2 and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow this link where you can see what to do when your purchase goes wrong https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase/p1?new=1

I hope this will help you. Have a wonderful day 🤗

Quita · February 2019

I paid to get my gold from the pig but have not received my gold... What's going on? Its been taken from my card so where my gold bars?

firebombmarkus · February 2019

Hi @Quita and welcome to our adorable Community 😊 I am sorry this happened to you. You can follow the link below to see what you can do when your purchase goes wrong. Note that there is an option for refund.

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase/p1?new=1

I hope this will help you. Have a wonderful day 🤗

Aidinpm64 · February 2019

نظرتان را تایپ کنید

anniebee69 · June 2019

I was charged twice, credited for one. I need another$7.99 credit

I made a purchase but did not receive my stuff - READ HERE on HOW TO PROCEED

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