Why can I not get the email to reset my account?

Allisa1234 · January 2019

I have my account for many years and I am up in the 400 levels. Well when I tried to move it to my phone and send the email to reset my password I got logged out and now it won't send me the email to reset me account. I am very angry about this because I have put so many hours into the game. This account that I am messing you on is under a different name. So if you could please fix this I would be pleased. Thanks in advance.

JustPlaying · January 2019

Check your spam folder or all mail ? Otherwise you will need to contact Customer Care.

JustPlaying · January 2019

Hi @allisa1234 Welcome to the Candy Crush Friends Saga Community

Is it a Facebook or King account? Are you still able to access the email address of that account? Where are you trying to reset the password? If a King account Did you try resetting it from the king website? e.g. https://king.com/game/farmheroessupersaga and when it asks you to log in click reset password? If you still cannot get the email you will need to contact Customer Care

Allisa1234 · January 2019

It's a King account. I can put in my email and it pulls up the profile and yes the email is still good. Its the one I use. Every time it says an email has been sent to reset the password it doesn't.

JustPlaying · January 2019

Check your spam folder or all mail ? Otherwise you will need to contact Customer Care.

Why can I not get the email to reset my account?

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