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Stuck on level 540
Best Answer
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Hi again @nickers77 - I found a couple similar threads with this issue. Please try following the trouble shooting techniques listed by one of our Superstars @Pummy_Raj mentions in her response in the below link.
https://community.king.com/en/candy-crush-saga/discussion/251893/i-have-completed-level-540-in-candy-crush-friends-but-it-will-not-advance-to-the-next-level
If that doesn’t work please respond and tag myself or Pummy using the @ symbol and our names like I did with yours at the beginning of this comment so that we can alert the CM and studio for next steps.
We will get this figured out for you!6
Answers
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Hi @nickers77 - Welcome to our friendly community! Have you checked your App Store to make sure you have the latest version of the game? Otherwise trying clearing your cache & cookies and then log out of your King/Fb account and then back in so the game re-loads.0
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I have updated to the lastest version, logged out and back in...and still..nothing??0
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Hi @nickers77 - what type of device are you playing from? Are you able to take a screen shot of the map and attach it as well?0
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I am using a ZTE Grand...
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Hi again @nickers77 - I found a couple similar threads with this issue. Please try following the trouble shooting techniques listed by one of our Superstars @Pummy_Raj mentions in her response in the below link.
https://community.king.com/en/candy-crush-saga/discussion/251893/i-have-completed-level-540-in-candy-crush-friends-but-it-will-not-advance-to-the-next-level
If that doesn’t work please respond and tag myself or Pummy using the @ symbol and our names like I did with yours at the beginning of this comment so that we can alert the CM and studio for next steps.
We will get this figured out for you!6 -
The uninstall/ reinstall worked like a charm. Thank you!3
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I uninstalled then reinstalled and it took me all the way back to level 1. I took a screenshot before. I also made sure my ap was completely updated. Please help me get back to where I was, level 540.
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Hello @Lorih2360,
Hearty Welcome to the Candy Friends Section of our friendly King Community
With the re-installation of the Game App, some times, players do loose their level progress. Usually, it can be avoided when we sync our game with Kingdom account. If you have not done it yet, that is OK. Here is a link to get your level progress back in your game
https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest
Please come back and post if you need any further help
To do so, please tap on "Type your Comment" box located below, then tag me with @ and my name(without space in between).
Hoping for the Best & have a nice rest of the weekend
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I also lost my game at level 540. I attempted to uninstall and reinstall and I am back to level 1. I tried to follow the link above but it was not helpful.
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