Hi, @geimesevelyn20 and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the link below and you will see several options what to do when your purchase goes wrong.
As for getting lives, that is still an issue and the studio is working on it. I am connected with the King account and last several days I got some lives. They are from the same person, but hey they are free 😁 Please follow the thread below as there will be announced by our Community Manager if there is some news.