Disappearing Events: Under Investigation 🔍

try joining - maybe it only works for existing members, i don't know, but i just opened the game and for me it's still stuck on endless booster mode. the team name is "japanese"

You hadn't noticed because you were too busy being rude and assuming the world revolves around you and your problem. In the end it's a GAME and if you're choosing to fill up yours and everyone else's valuable time complaing when it clearly hasn't worked then walk AWAY from said game. No one is making you play, bottom line. Perhaps if you're new to a forum you should step back and read the room.

steleja1

Apple user- updates, restarts, etc etc.Saw Dachs for about 5 minutes and it went away. No other events have been visible to me in more than a month. Made another ticket- pretty disappointing the non answer I received

Mine is still completely broken. Same account, same game version, same team, different devices. One is on delivery 1, the other on 7 and unplayable because the next task never loads.

We normally unlock 20 to 30 deliveries, but i haven't been able to play for ages, and i assume the rest of my team can't either.

I wanted to mention on Friday the 27th I got my Dach's Delivery Service and sweet streak back on both of my devices! I have a Samsung 25 ultra phone and Samsung tablet lite. Thanks to everyone so much for getting this up and running again for at least some of us. The bubblegum troll is mostly missing in the bottom right when you're playing with his character and when I play on my tablet I still can't see the last row on top when I'm in the level, the place where extra help like stripes, wraps and fish dispensing down are, but the rest is there! Thank you!

Elektra

I would love to be on your team and get a bunch of boosters, unfortunately that doesn't apply to me.

It must be group of players they don’t care about !! Ridiculous this has been going on this long .. Been what 2 weeks since they even communicated ananything to the players

events anytime soon ?

I checked again and my delivery is stuck in an infinite loop. I logged in to see "delivery nr 8 unlocked". I clicked on the icon, got rewards, but the new challenges did not load. I exited the app, logged back in, and there it was again, delivery 8 unlocked. So i clicked and got the boosters again. So I could technically spend the rest of the week just collecting boosters, but never getting new challenges. I wonder if the rest of my team is also stuck? Again, the laptop version seems to work correctly, but that one i last used a year ago so it is a very old version of the game, and none of my teammates are showing as active, so I assume we all have the same problem. i don't need boosters since i no longer play but i guess for my team they can stock up properly and pass a bunch of levels since they are in perpetual booster winning mode. Interesting glitch.

Everything works fine for me.

Rajesh242562

https://community.king.com/en/candy-crush-friends-saga/discussion/581599/disappearing-events-under-investigation?utm_source=community-share&tab=accepted

Same here. Dach's is back, but nothing else. Which was how it was AFTER they broke the special events, Trolls bubblegum, and sweet streak. Congratulation on going back to a point where is just slighlty less broken.

I was curious to see what would happen this friday. The old version of the game (windows) has the delivery. The updated version (android) is still blank. So the new update actually made it worse.

Lozmo

That's great, I haven't had any events for weeks now 😢

Been well over a month for me. On the upside, i stopped playing and got back to reading, going out more, pushing myself to socialize more etc.

Never spent money on the game but i spent time, which is a lot more valuable. I hope for everyone else that the game gets fixed. For me personally, it no longer matters.

king so arrogant that he's been playing the players around. We need to take real action to stand up to him—either escape this game or stop spending money on it.

Amen and halleluja!!! I got the update and…… nothing.

Andres-2

The game was updated, but the problem hasn't been fixed yet.

cggun04

this started February 3. Today is February 25 and still nothing???? No update no anything!!!! Horrible service. Still no talk about giving players a ton of free boosters (which cost you nothing) as compensation??? What is wrong with this King??? I bet you happily accept money for people buying boosters even with all these technical issues you cannot seem to fix or even care to fix or update your users. Give us real updates and give your loyal users a boat load of free boosters for this over 3 week nightmare!!!

I got the game update, but ridiculously enough, none of the issues with the Sweet Rewards, Dog Delivery, Boosters, etc., have been fixed. I have no idea what the dev team even updated—it’s just ridiculous.

D_dolla

Yeah, its not working for me either. Sad.

Hi @DieOmimi

Thank you for your answer, it means a lot to me, now I know that my complaints are seen and taken into account, I am grateful for that!
Unfortunately, I do not understand all these expressions or what they mean, for me these are sounds that mean a lot to me in the game and without these sounds the characters and the game are no longer interesting or interesting to me, they have lost their charm.
I do not want to play any other games because they are not as cute as this one and their characters and of course the sounds. Thanks again for letting me know that you are working on it!

Hi @_Elisabeth_ the character sounds haven't been fixed yet. We're aware of it, and the team is working on it. I looked into it in my game and created the following table for the studio.

If you have any additions, please let me know.

AkumaXX

Nope. I updated today and cleared Level 7964, but sweet streak doesn't appear. There is another glitch which I will post lar

They open after playing a few old games. Otherwise, they don't open automatically like other games. And to make matters worse, the profile picture often gets corrupted. But the main problem is that the game doesn't open properly on Facebook, and I've lost my progress for days. If you can open your game without losing your progress, could I ask how you do it? Because I've tried everything. I've disabled all extensions, cleared cookies and history, uninstalled and deleted the game, logged in again and again, but to no avail! I'm using Chrome, and the browser is up-to-date. I've never encountered anything like this before. This is the first time. I even created a new post in the question category about it. You can see my detailed explanation and images there.

Why hasn't the game been opening properly on Facebook for days? Before the King Games site was taken over by Facebook, I used to play on your site. At least it worked more stably. Now that it's one-way Facebook, it causes us to lose many of our rights when problems arise. I wish the King Games site would add new games here as an alternative so we could try them out. By the way, this update you mentioned is unfortunately not available on PC Facebook. You can only uninstall and reinstall the game. And even when you uninstall it, the game reinstalls itself. Please tell your team to fix this. It's really starting to get frustrating. Edge can't handle it; it's extremely slow and freezes. Chrome is up-to-date and still won't open properly. Please fix this urgently. This wasn't the case before. I can't access my progress at all.

I hadn't noticed. Thanks for letting me know. I'm quite new here. It's not really my area of expertise. I can't get in touch and the problem hasn't been resolved for days. That's why I wrote.

I've written this feedback to your contact list repeatedly. I've sent emails. If it was your fault, why didn't you send informative emails to your users? I'm someone who constantly communicates via email; I don't usually write here unless absolutely necessary. But it's reached a maddening level. And then you respond with an automated assistant asking us to do things we already know, making the situation even more frustrating! Please stop breaking things. Stop breaking things that are working. Because I've been emailing you about the shortcomings in your game for years, and I see no progress. Please, can you finally work more consistently and make corrections? And please, when updating something, remember to back it up so that users and you don't encounter such ridiculous problems. It's a basic rule. Everyone always backs up before doing anything new. How can you overlook such a simple principle? Edge isn't my browser, and I could barely open it yesterday. I was absolutely furious. Because it was so slow and sluggish, the system couldn't handle it. That's why I've been using Chrome for years without any problems, and I'm used to it. We don't accept vague answers. We want you to resolve the issue quickly. At the very least, instead of sharing it publicly, we expect you to send informative emails to users. I still don't understand why you don't have accessible, stable email addresses when even other less popular game owners do?!
👇
"My game hasn't been opening properly on Chrome Facebook for days. It won't resume from where I left off. Fix whatever you've broken! Enough! I've disabled extensions. I've uninstalled and reinstalled the game multiple times. I've restarted the device. My browser is up-to-date. Enough, fix the game! I've been playing on the same browser and Facebook for years. Only your game is problematic. Other games open perfectly fine. FIX THE PROBLEM! AND DON'T RESPOND WITH THE AUTO-ASSISTANT! I WANT A PERMANENT SOLUTION AND FIX! I've given so much feedback. I've sent emails. No one has given a proper response or solved the problem. This is a problem caused by you. It's not related to me. Because other games open perfectly fine."

Got sweet streak lucky you lol

Hi @Eski_Üye this forum is about the game Candy Crush Friends Saga, not Candy Crush Saga. If you need help with Candy Crush Saga, please go to the Candy Crush forum here: https://community.king.com/en/candy-crush-saga/categories/support

Thank you very much for your understanding.

Sorry, yes, there was an update, I was looking at it on my laptop. I'm not really an expert so I'm a bit hasty. I hope they fix the rest and bring back the character sounds as they were before!

There was an update in the Google Play Store today. I installed it and played two levels. Sweet Streak is working again, and I hope that future events in the game will be bug-free.

Updated to 4.21.2.0 and sweet streak became usable on all levels. Previously, the jar would not appear at beginning of any level, but would warn me I will lose sweet streak if gave up. At least it is fixed now. Dach's delivery was over for me just 8 hrs ago, so cannot comment on disappearing events?

jckessler56

any updates regarding disappearing events?

Accepted answers

Snow_Rider

Hi everyone! We know this has been going on for longer than expected, and we completely understand how frustrating it is.

Thank you for your patience, we truly appreciate it!

All comments

Missing everything still lol

mrtf1280

わたしも途中でイベントできなくなってます。楽しくない。

They’ve been so arrogant. The game team hasn’t fixed the issues for weeks—including the Sweet Rewards, boosters, and Dog Delivery events. They only give us empty promises and ignore players’ feedback. We still have no idea what they’re even doing right now.

Yes, we do have an idea of what they are doing right now: being incompetent and NOT addressing the issue.

azerty7

I have the feeling the problem started when they put ads for their other crappy games.

jckessler56

any updates regarding disappearing events?

There was an update in the Google Play Store today. I installed it and played two levels. Sweet Streak is working again, and I hope that future events in the game will be bug-free.

Sorry, yes, there was an update, I was looking at it on my laptop. I'm not really an expert so I'm a bit hasty. I hope they fix the rest and bring back the character sounds as they were before!

Thank you very much for your understanding.

Got sweet streak lucky you lol

I hadn't noticed. Thanks for letting me know. I'm quite new here. It's not really my area of expertise. I can't get in touch and the problem hasn't been resolved for days. That's why I wrote.

AkumaXX

Nope. I updated today and cleared Level 7964, but sweet streak doesn't appear. There is another glitch which I will post lar

Hi @_Elisabeth_ the character sounds haven't been fixed yet. We're aware of it, and the team is working on it. I looked into it in my game and created the following table for the studio.

If you have any additions, please let me know.

Hi @DieOmimi

D_dolla

Yeah, its not working for me either. Sad.

cggun04

Andres-2

The game was updated, but the problem hasn't been fixed yet.

Amen and halleluja!!! I got the update and…… nothing.

king so arrogant that he's been playing the players around. We need to take real action to stand up to him—either escape this game or stop spending money on it.

Been well over a month for me. On the upside, i stopped playing and got back to reading, going out more, pushing myself to socialize more etc.

Never spent money on the game but i spent time, which is a lot more valuable. I hope for everyone else that the game gets fixed. For me personally, it no longer matters.

Lozmo

That's great, I haven't had any events for weeks now 😢

I was curious to see what would happen this friday. The old version of the game (windows) has the delivery. The updated version (android) is still blank. So the new update actually made it worse.

Rajesh242562

https://community.king.com/en/candy-crush-friends-saga/discussion/581599/disappearing-events-under-investigation?utm_source=community-share&tab=accepted

Everything works fine for me.

events anytime soon ?

It must be group of players they don’t care about !! Ridiculous this has been going on this long .. Been what 2 weeks since they even communicated ananything to the players

Elektra

I would love to be on your team and get a bunch of boosters, unfortunately that doesn't apply to me.