Lost game progress.. can my levels be restored?

DawnBDawnB Posts: 6
edited May 1 in Support
Hi. I created a King account so I could sync my Friends game on my iPad with my iphone.  It seems to have saved the level from my phone and not my iPad.. I was a level 220 something on iPad.  I tried 2 different emails..  Both show levels at 15 and the other at 28ish.  Can my game at level 220 be restored?

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 4,652 Legend
    hello @DawnB

    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

    Tell me, you have synced the game with Facebook or kingdom account? On i-pad your game still connected with any account? 



    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day 🙏
    If you want use Candy Crush Saga Badge in the Facebook profile picture, you can find here .
  • DawnBDawnB Posts: 6
    edited May 1
    I have not synced with Facebook ever.  My iPad is logged out of all profiles now, but originally created a King account from my iPad under the yahoo.com email. I may have also tried to create a King account under gmail.com email from my iPad when I saw my phone was not syncing
  • Sukanta_BiswasSukanta_Biswas Posts: 4,652 Legend
    @DawnB
    Open your game and show me a screenshot like same below





    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day 🙏
    If you want use Candy Crush Saga Badge in the Facebook profile picture, you can find here .
  • DawnBDawnB Posts: 6
    edited May 1
    When I log in with yahoo email- this is the screenin with 
  • Sukanta_BiswasSukanta_Biswas Posts: 4,652 Legend
    Hello @DawnB
    Yes you game is connected through king ID. You can play this game on any device, just log in with same ID.
    The level that you currently get on this device will be the same on other devices. Tell me this screenshot from your i-pad?


    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day 🙏
    If you want use Candy Crush Saga Badge in the Facebook profile picture, you can find here .
  • DawnBDawnB Posts: 6
    Yes from my ipad
  • DawnBDawnB Posts: 6
    When I log in, It is showing level 29...are you able to restore my game that was st level 222 or thereabouts?
  • Sukanta_BiswasSukanta_Biswas Posts: 4,652 Legend
    OK I tag here @firebombmarkus😀


    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day 🙏
    If you want use Candy Crush Saga Badge in the Facebook profile picture, you can find here .
  • majiromajiro Posts: 3
    I was at level 784. By mistake I delete the game from my phone. I lost my progress of the game and wanted to know if I can recover it, how could I do it?
  • Sukanta_BiswasSukanta_Biswas Posts: 4,652 Legend
    hello @majiro
    Did you sync the game progress in Facebook or the Kingdom?


    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day 🙏
    If you want use Candy Crush Saga Badge in the Facebook profile picture, you can find here .
  • DawnBDawnB Posts: 6
    I’m guessing my game can’t be restored back to level 222.. I have not heard anything
  • Sukanta_BiswasSukanta_Biswas Posts: 4,652 Legend
    edited May 7
    hello @DawnB
    Your game is not synced with the Kingdom. So you did not get back to your level. I request you to sync the game with your Facebook. Then contact King care .
    Of course, please mention your game id. See here how to find your Game id .
    Regularly check your mail inbox. when king care replied about your question, please do reply.



    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day 🙏
    If you want use Candy Crush Saga Badge in the Facebook profile picture, you can find here .
  • Chicken SlayerChicken Slayer Posts: 9,061 Superstar
    Hi everyone :) 
    @Sukanta_Biswas thank you for your help, this thread here is a good one to save, it explains how to connect and has the contact link too. 

    https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back
    You can find out more about our Superstars here

    Win gold bars with the witches

    Win bars in the Farm Heroes caption contest


    I am Chicken Slayer.  Farm Heroes addict slaying Chickens since 2013. Wife, Mother, Blogger, Youtuber,  all while endlessly trying to defeat an evil raccoon or the children. Younger versions of their dad and I. We have no chance! 
  • Chicken SlayerChicken Slayer Posts: 9,061 Superstar
    @DawnB the reason why your game isn’t syncing is because you are trying to connect it with two different accounts. If your progress was saved in the kingdom with your yahoo email  you need to log into that account every time you post on a new device, then all progress will appear. Once the data is synced it cannot be undone, so the only way you would lose any levels is if you play while not logged in. You don’t have to sync with Facebook if you don’t want to but if you haven’t been logged into your kingdom account then you would need to contact the link given selecting game didn’t save :) 
    You can find out more about our Superstars here

    Win gold bars with the witches

    Win bars in the Farm Heroes caption contest


    I am Chicken Slayer.  Farm Heroes addict slaying Chickens since 2013. Wife, Mother, Blogger, Youtuber,  all while endlessly trying to defeat an evil raccoon or the children. Younger versions of their dad and I. We have no chance! 
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