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Olivia's Quest Disappeared

King_admin

This discussion was created from comments split from: Olivia is missing from ScrapBook..

Welcome! 👋

Comments

Neesy

I did the update and she still has not came back. Really want to get her please find a fix for this. I play on my PC, my user is 10003222222 .

brie_w

@QueenMia I went into my app store and updated the game to version 1.12.5.0. I assume that is the fix. However, after playing seven or eight regular levels, Olivia's Enclave has still not reappeared for me. I don't know what to say. I even tried closing the game through the task manager as previously suggested and the went back in and still nothing. I guess they decided not to give it to me after the fix, since I know that not everyone gets the same thing every time. In any case, let me know if there's anything else I can do yet again to get it back. If you need my user id again it's 6770751579.

@Kajai If you go into your app store and click on the ellipse (the three little dots) in the upper right corner, you'll see "updates and downloads" - click that and then when that page loads you'll see a button that says "get updates." Click that and if there are any updates for any of your apps they will start. Hope that helps.

Kajai

QueenMia said:

Hi again everyone!

We have released a fix and are testing to see if it works! Therefore, please try to update your game and see if that does the trick. We're currently monitoring, so if it does not work straight away, please be patient and try again a bit later.

The Olivia event is still not back for me. Where do I see, if I have the most current version of the game installed? I play on a PC, Windows 10. And how do I update it? I thought the game does it automatically. It has always done so in the past.

wozziewoo

The event is still not showing up for me. I've attempted other levels & exited out to the main map. I've closed & reopened the game as well as reboot my computer. Nothing seems to have worked as it has not shown up yet. Also, last time it did show up I made it level 8 before it disappeared & had got 3 stars on every level except one. Also since the event showed up, I've completed 12 levels & earned 35 stars. Will any of that count towards any star chaser event? I'm pretty far along on the game & not a lot of time remains. It is not my fault the game was taken away from me.

loopdjhe

@QueenMia this fix will be released also for App Store? At the moment no updates available...

RegalRenz

@QueenMia I sent you a message to explain further.

QueenMia

Hey @RegalRenz - Good question

The special levels and the Star Chaser are the special event, as in "This is your chance to get her". However, if you unlock her within the time frame of the special event, then she'll stay with you forever

If you don't, you'll have to wait for another opportunity to have her.

I hope that answers your question! If not, let me know 🐙

mtnanjel

Thank you Queen Mia!

so far im on level 7 in Oliva's enclave
5 days left hope I make it!

RegalRenz

@QueenMia please clarify something for me. Is the character Olivia a special event? If you get her won't she stay permanently like Yeti or Tiffi etc?

QueenMia

Hi again everyone!

We have released a fix and are testing to see if it works! Therefore, please try to update your game and see if that does the trick. We're currently monitoring, so if it does not work straight away, please be patient and try again a bit later.

@mtnanjel, @Drkchylde. @brie_w - I've added some sweet treats to your account to compensate. Unfortunately, it won't be possible to give you extra time but let us know how the Quest go and we'll see what we can do if you haven't had the chance to unlock our beautiful Olivia!

@Jaydie - As per our Help Centre says, that's because the event is store locally. So the progress does not sync between different devices. That's the case for all our special events and for boosters storage as well. I hope that clarifies!

Thanks a lot everyone and let me know how that goes! Once you unlock Olivia, don't forget to come and share your success with us for a chance to win free Boosters.

Good luck

Jaydie

Hi @QueenMia. I completed all the levels in Olivia's enclave and completed the star chase (45 stars) but when I switched devices she was gone. I got her while playing on an android phone. I then switched to playing on windows 10. I unistalled and reinstalled my game on windows but now I lost my boosters AND I have to replay all the levels in the enclave. My ID is 10144832801.

brie_w

@QueenMia Thanks for the update. I guess there's no way for us that lost the event to get the original amount of time to complete it? Just whatever time happens to be left when the fix is complete? Anyway, thanks again for all of your help. I'll be on the lookout for the event to come back.

Drkchylde

User ID 1046193963 I already tried re-installing several times though

mtnanjel

My user id 10208555910 Thank you

QueenMia

Hi everyone,

Our Team has found the cause of the issue and is working on a release to fix it. No time yet, but we're doing our very best to be able to solve it before the end of the event.

If you wish to re-install, let your game Id below and I'll add a small compensation to your account - @Simon888, something sweet is already waiting for you!

Again, we're very sorry for the inconvenience and thank you all for your patience and help in this issue. We know it's not a nice experience for you and will do our possible to avoid any similar problems in the future.

Thank you 🍒

mtnanjel

Ok I did what Simon888 suggested I uninstalled game! Make sure you have game saved before uninstall, did lose a booster played all 5 lives then Oliva enclave popped up! So now waiting for lives to replenish have game open and will not close out till done! On windows 10

loopdjhe

I think it’s ridiculous that an app developer like King doesn’t solve this problem. Really disappointing and frustrating honestly.

Simon888

I have just completed Olivia'sEnclave on windows 10. This is what I did.
The event kept disappearing so I reinstalled app ( you can reset instead ) . You do lose boosters however. Just go to any normal level and start it and then quit it. You may need to do this a couple of times and then Olivia's enclave reappears. Basically I played all ten levels without quitting game because it will disappear otherwise. Just left computer on all night ( mad I know ) . If you get enough stars ( not sure of amount ) you get Olivia straight away and once she is in your scrapbook she will not disappear. If you don't get many stars but complete the 10 levels you will need to do star chaser.

Naihel

Hello, my problem, and I think it is serious, is that I never appeared Oliva event, I have the game updated to the latest version and still does not appear. Unlike others that appeared to them

cuppycake1976

I don't have the event either but do have the collect stars for Olivia... except today... My 19 stars disappeared!! There was barely a chance of getting Olivia earning 45 stars... But now I have to start over!? No!! Please help!
Player Id: 1049322955
IPhone XS

Comments

Neesy

I did the update and she still has not came back. Really want to get her please find a fix for this. I play on my PC, my user is 10003222222 .

brie_w

Kajai

QueenMia said:

Hi again everyone!

We have released a fix and are testing to see if it works! Therefore, please try to update your game and see if that does the trick. We're currently monitoring, so if it does not work straight away, please be patient and try again a bit later.

wozziewoo

loopdjhe

@QueenMia this fix will be released also for App Store? At the moment no updates available...

RegalRenz

@QueenMia I sent you a message to explain further.

QueenMia

Hey @RegalRenz - Good question

If you don't, you'll have to wait for another opportunity to have her.

I hope that answers your question! If not, let me know 🐙

mtnanjel

Thank you Queen Mia!

so far im on level 7 in Oliva's enclave
5 days left hope I make it!

RegalRenz

@QueenMia please clarify something for me. Is the character Olivia a special event? If you get her won't she stay permanently like Yeti or Tiffi etc?

User ID 1046193963 I already tried re-installing several times though

mtnanjel

My user id 10208555910 Thank you

QueenMia

mtnanjel

loopdjhe

I think it’s ridiculous that an app developer like King doesn’t solve this problem. Really disappointing and frustrating honestly.

Simon888

Naihel

Hello, my problem, and I think it is serious, is that I never appeared Oliva event, I have the game updated to the latest version and still does not appear. Unlike others that appeared to them

cuppycake1976