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I cannot connect to my King Account

Elli19
Elli19 Posts: 7

Level 2

edited May 2019 in Support
Ich kann mich nicht in meinem King Konto einloggen .... Es kommt immer diese Nachricht : Das Spiel kann keine Verbindung herstellen... Was kann ich machen? 
«1

Answers

  • mysticalmysty
    mysticalmysty Posts: 30,435
    Hi @Elli19 Welcome to our lovely community. Unfortunately we only can support English on here therefore everybody can understand each other and able to assist you better, please repost your question / concern back in English and have a nice weekend 😊
  • Elli19
    Elli19 Posts: 7

    Level 2

    Hello mysticalmysty... 
    Thank you for responding...
    My problem is that I can't connect to my account in King... The last days shows always this message : the game can't make any connections... What should I do? The internet connection is okay, but I can't save my game.... 
  • mysticalmysty
    mysticalmysty Posts: 30,435
    Hi again @Elli19 was your game before connected to Facebook ?
  • Elli19
    Elli19 Posts: 7

    Level 2

    No... I don't have a Facebook account .. 😊
  • mysticalmysty
    mysticalmysty Posts: 30,435
    Have you try all step by step from this link before on how to save and connect your game to King account https://community.king.com/en/farm-heroes-saga/discussion/244871/what-is-the-kingdom#latest
  • Elli19
    Elli19 Posts: 7

    Level 2

    Yes... I already have a Kingdom account, but I can't connect to it .. I have also tried with my man's Facebook account to register and save the game, but it always appears that the game can't make any connections...
  • mysticalmysty
    mysticalmysty Posts: 30,435
    what kind device are playing your game with ?
  • Elli19
    Elli19 Posts: 7

    Level 2

    Sorry, I was at work .. 
    Handy Sony Xperia .. 
  • mysticalmysty
    mysticalmysty Posts: 30,435
    There are few things that you might want to try for troubleshooting, 1 clear up your cache to make extra room for your game. 2. Update your apps and your device to the latest version. 3. After you did step 1 & 2 restart your device, I hope it help.
  • firebombmarkus
    firebombmarkus Posts: 13,110
    Hi @Elli19 and welcome to our adorable Community 😊 Just to add up to what @mysticalmysty perfectly explained to you.  The lowest Android version that's supported is 4.4.4. Check your version and let us know. I hope this helps. Have a wonderful weekend 🤗

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