Our games are in continuous evolution and each new update including additional content and features mean that lots of new code is written by our developers which might include some bugs. We test all our updates thoroughly to remove any possible bugs, but it might happen that a sneaky bug slips through to the game.
Worry not! While technical issues are very frustrating, the great news is that they are also generally quite easily fixed. The first thing we need to do is make sure that your device is running as smoothly as possible.
Ensuring that your device and the game app are the latest and most up to date versions is really important as it means that not only will your device run as smoothly as possible, but also that you can take advantage of the latest levels, features and promotions that we have released.
We’ve created this helpful video to guide you along the process, take a look!
You can also check this Google Play Support article for more information about updating your Android apps.
If you’re already on the most up to date version of your game and operative system, or once you’ve updated them, and crashing still happens, we can perform the following actions:
There’s different way of doing this depending on your device’s make and model. You can either clear your device’s memory or through the application manager in your device’s settings.
Check out this article for more information and detailed steps on how to perform this operation.
Again, it all comes to the make and model of your device.
There’s two generic ways for you to restart your Android device:
Make sure that you have sufficient free storage on your device, we normally recommend having at least 2GB free.
Check this article for more information about how to check the storage on your device.
If the previous steps haven't worked, then, as a last resort, we can try reinstalling the game. This will generally fix most other issues but before performing this step please be aware of the following:
Once you have backed up your game progress and considered the lost boosters, you can now uninstall the game. For this:
You can now reinstall the game app via the Google Play Store:
All that’s left to do is for you to log back in via Facebook or the Kingdom to restore your game progress and Gold Bars.
If none of these steps worked and your game app keeps on crashing, we might need to escalate this to our Technical Team for investigation. For this, please create a new thread in King Care with your answers to the questions below so they can get all the relevant information needed to resolve your issue:
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