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Payment method

Hi, I am logged into my profile and when I try to purchase more lives, it brings up my daughters payment profile. How do I change this preference?

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MountainMom

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2608930#Comment_2608930

Hello @ellagr and Welcome to our Friendtastic community! You have posted in the forum for Candy Crush Friends Saga. I will copy the Moderators for Candy Crush Saga on this message to see if they can help.

cc: @kiara_wael , @bearwithme , @Sukanta_Biswas

ellagr

I added an Apple Gift Card to my account and when I tried to make a Candy Crush purchase it didn’t take

Bunmmmie

i just need help pls

Bunmmmie

Help

Bunmmmie

I just want to know how I will go abt this

Bunmmmie

I need help pls

Bunmmmie

Have been trying to purchase on it and it’s not going

Bunmmmie

Pls is don’t want to use my iPhone payment method

marscrushinit

Try to clear your cache on this app and restart device @capnsally. To do that go to settings , yheyn apps, the click on cc friends app, hit the storage button below it and clear cache. Then restart device. If that doesn't work then please contact customer support at link below:
https://soporto.king.com/contact

capnsally

I did this. It didnt change it. No other apps, including king apps, are doing this. All the other ones come up with my payment info

marscrushinit

Here's the link for Android @capnsally to change payment info

https://community.king.com/en/candy-crush-friends-saga/discussion/177513/i-want-to-change-my-payment-information-on-android#latest

marscrushinit

Hi @capnsally. It looks like you use an Android phone but below are links to change payment options with Android or iOS. Please let me know if this helps
https://community.king.com/en/candy-crush-friends-saga/discussion/177512/i-want-to-change-my-payment-information-on-ios#latest

capnsally

I am logged in under my play store account and my profile on the game and hers still shows up at the top to make payments. I am including screen shots to show this

Image: https://us.v-cdn.net/6030983/uploads/editor/bu/3k22mnqd6qam.jpg

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

marscrushinit

Hi @capnsally and welcome to the community 🤗. You may be logged into the app store under your daughters account . Below is a link with more information. Hope this helps and look forward to seeing you around 😊
https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase/p1?new=1

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marscrushinit

capnsally

I am logged in under my play store account and my profile on the game and hers still shows up at the top to make payments. I am including screen shots to show this

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

marscrushinit

Here's the link for Android @capnsally to change payment info

https://community.king.com/en/candy-crush-friends-saga/discussion/177513/i-want-to-change-my-payment-information-on-android#latest

capnsally

I did this. It didnt change it. No other apps, including king apps, are doing this. All the other ones come up with my payment info

marscrushinit

Bunmmmie

Pls is don’t want to use my iPhone payment method

Bunmmmie

Have been trying to purchase on it and it’s not going

Bunmmmie

I need help pls

Bunmmmie

I just want to know how I will go abt this

Bunmmmie

Help

Bunmmmie

i just need help pls

ellagr

I added an Apple Gift Card to my account and when I tried to make a Candy Crush purchase it didn’t take

MountainMom

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2608930#Comment_2608930

cc: @kiara_wael , @bearwithme , @Sukanta_Biswas

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