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My dog character is stuck how can I fix it?

I got the dog as a result of winning the treasure chest in the game. I have passed levels in the game but can't get the progress of the costume to move at all.

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Hi @actress - welcome to our friendly community. Sorry to hear you’ve been affected by this glitch also. Please re-post your info on the below thread so you can stay up to date with changes in the status of this ongoing issue. They are working to resolve it ASAP.

https://community.king.com/en/candy-crush-friends-saga/discussion/259216/reported-issue-read-i-did-not-receive-the-key-when-passing-the-necessary-level#latest

Accepted answers

All comments

Hi @actress - welcome to our friendly community. Sorry to hear you’ve been affected by this glitch also. Please re-post your info on the below thread so you can stay up to date with changes in the status of this ongoing issue. They are working to resolve it ASAP.

https://community.king.com/en/candy-crush-friends-saga/discussion/259216/reported-issue-read-i-did-not-receive-the-key-when-passing-the-necessary-level#latest

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Disappearing Events: Update Your Game to Version 4.21.2.0
Hi everyone, We’re aware that some players are experiencing events disappearing after they’ve already started. The Studio is currently investigating the issue to understand what’s causing it. Thanks to everyone who reported this! It’s been very helpful. We’ll share an update here as soon as we have more information.
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🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of March 10, the latest level available is 9340. Enjoy the new content and have a sugar-crushing day! 🍭