Candy Crush Friends Saga

Discussions
Latest news about Candy Crush Friends Saga
Support
Support — Get help here
Contests
Win Gold Bars and more!
Ideas
Help us make the game even sweeter!
Off-topic

Game overcounting bonuses.

When I get my rewards for the three tasks it's over counting for example it asks for 30 points for the extra fish but it's cointinn to 33 and not giving me the boost. Also I lost my piggy bank when I had to reboot and still havent gotten it back I'm not buying it again.

Accepted answers

All comments

You are welcome @SandraMurphy27 Enjoy your weekend 😊

Hi. It's still asking me to buy the piggybank. I got the other stuff tho thank u so much

@SandraMurphy27 You need to force close your game and once you open it again there should be a pop up. Stay logged in while doing so and let me know if it is there now.

OK thanks. Could someone give me back my piggy bank please?

@SandraMurphy27 It's me again. So you need to stay logged in with Facebook and clear the cache and cookies regularly and this shouldn't happen again. Since the team is almost out of the office and they are getting back on Monday we will double-check this with the studio once they are back. Thank you for your understanding and patience 🙏🏻

@SandraMurphy27 I think you shouldn't log out of Facebook. If your progress is saved through it, you need to be always logged in and your progress will always be saved. Let's wait until tomorrow to find out more details regarding your issue.

No my progress disappears. If I log out it brings me back to the first level. When I log back in I'm brought back to the level I'm on

@SandraMurphy27 This is weird. It should always be the same. Does your progress stay the same each time? Do you log off from Facebook or you just close the game and open it again?

@SandraMurphy27 Ok, we will see tomorrow what is happening. It might be just a glitch or a server error.

OK logged back in and this is the ID with the profile

That's strange. I logged out of my profile clicked the king icon and that's the ID it gave me

@SandraMurphy27 Thank you so much for answering. This ID is actually different than the previous one you gave me. You might have mixed the games. I will pass this on but I have to ask you to be patient until tomorrow. Here in Europe is almost evening and the CMs are out of the office until the morning.

My game is registered with my Facebook account. This is my ID

@SandraMurphy27 Ok, so I need to know whether you registered your account with your email or FB? I will also need to ask you to double-check your ID.

@SandraMurphy27 Thank you. As a player myself, I understand we want the best experience so I will do my best to help around. Although some issues are technical and can't always be solved. You will hear from someone until tomorrow. Stay tuned 😉

Thank you you're very helpful.

@SandraMurphy27 Too bad. Thank you for informing me. I will see what can be done and reach back to you as soon as I know more.

Hi. It's not playing properly. It's still doing the same thing and I still haven't received the piggyback back.

Hey there 😊 @SandraMurphy27 I was quite busy but I just saw that your game is working properly. I am glad everything is fine now. Keep crushing and having fun without lovable Candy Friends 🤗

Thank you so much. I just logged in to play and I see that the game. Must have thought I'd gotten the bonus because its counting from one again even though I didn't receive it. Thank you

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi @SandraMurphy27 and welcome to our adorable Community 😊 This is really odd. I haven't seen it before. Can you please tell me which device and OS are you using for playing this game so we can do some troubleshooting?

I'm playing on a Huawei P20 Its android. Its happened a few times now with different boosts

@SandraMurphy27 Great! Thanks for giving me these details. Ok, let's start with simple steps : check how much memory there is on your phone ( you need at least 2 GB for game to work properly), check if your game is up to date (the latest version should be 1.15.12) and the last one is to clear the cache for this game (first force close the game app and then clear the cache). Usually, these simple steps can solve a lot of issues.

The last time I cleared my cache I lost my piggy bank and the hammers I had accrued and I still haven't gotten them back. That was only recently. It's the most up to date version also, 1.15.12. I have 50GB free

@SandraMurphy27 Can you please give me your game ID? If you don't know where to find it, follow the instructions below.

https://community.king.com/en/farm-heroes-saga/discussion/247379/what-is-my-user-id-and-where-can-i-find-it

Hi its not farm heroes it's candy crush friends

@SandraMurphy27 I know, darling 😊 It's the same process, just a different game layout. Here is the link for Friends Saga 😉

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-itdrawing

Thanks so much. It wasn't cooperating with me but I got it thanks to you!

Awesome that you finally got it 😊 @SandraMurphy27 I will elevate this to our Community Moderator and she will look into your account and tell us what is happening.

Thank you so much. I just logged in to play and I see that the game. Must have thought I'd gotten the bonus because its counting from one again even though I didn't receive it. Thank you

Hey there 😊 @SandraMurphy27 I was quite busy but I just saw that your game is working properly. I am glad everything is fine now. Keep crushing and having fun without lovable Candy Friends 🤗

Hi. It's not playing properly. It's still doing the same thing and I still haven't received the piggyback back.

@SandraMurphy27 Too bad. Thank you for informing me. I will see what can be done and reach back to you as soon as I know more.

Thank you you're very helpful.

@SandraMurphy27 Thank you. As a player myself, I understand we want the best experience so I will do my best to help around. Although some issues are technical and can't always be solved. You will hear from someone until tomorrow. Stay tuned 😉

@SandraMurphy27 Ok, so I need to know whether you registered your account with your email or FB? I will also need to ask you to double-check your ID.

My game is registered with my Facebook account. This is my ID

@SandraMurphy27 Thank you so much for answering. This ID is actually different than the previous one you gave me. You might have mixed the games. I will pass this on but I have to ask you to be patient until tomorrow. Here in Europe is almost evening and the CMs are out of the office until the morning.

That's strange. I logged out of my profile clicked the king icon and that's the ID it gave me

OK logged back in and this is the ID with the profile

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Disappearing Events: Under Investigation 🔍
Hi everyone, We’re aware that some players are experiencing events disappearing after they’ve already started. The Studio is currently investigating the issue to understand what’s causing it. Thanks to everyone who reported this! It’s been very helpful. We’ll share an update here as soon as we have more information.
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of February 17, the latest level available is 9280. Enjoy the new content and have a sugar-crushing day! 🍭