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No levels after 1682 for days
Best Answer
Answers
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Hello @Jo12, Hearty Welcome to the Candy Friends section of our friendly King Community
I am very sorry to hear about the issue in your game!!
I am pretty sure that Reinstalling the App will do the trick and the levels will open up for you! But, we will loose all our saved up Lollipops with this process and those boosters will not be reimbursed by King team
You can start with some troubleshooting steps. Here is the link for Android devices https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
Please let me know what you think and how it goes! If you tap on "Type your Comment" box located below, you will be able to write back
Talk to you soon! Have a great weekend ahead!0 -
I tried all the recommendations except the uninstall and install as I have over 20 of each kind of booster that I worked hard to get and don't want to lose.0
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Hello Jo12,
Thank you for writing back I completely understand you not want to loose your Lollipops!
I will have to elevate our Candy Friends Community Manager and take their assistance on this issue! But, since it is weekend, they are out of office, hence, I request you to be patient till late Monday!
Thank you & have a great weekend 0 -
I have a road block on level 1682 on Candy Crush Friends for about a week now? Any ideas on how to update the game?0
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Hello @Uzma_Ali, Hearty Welcome to the Candy Friends section of our friendly King Community
You are 2nd player complaining and having the same issue with level # 1682!! This looks like I need to escalate to the Community Manager to report to the Studio!!
I need below details from you to inform to the team ---
1) Device you are using to play the game
2) When & how did this problem start?
3) Your game user ID number... this link will help you to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
4) Will you be able to provide a screenshot?
** TO post back, tap on "Type your Comment" box located below. And to post the screenshot, click on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), and select "Choose Files"
Talk to you soon! Have a great rest of the day/evening!0 -
Hello again @Jo12,
As informed you previously, I have informed the Community Manager about the issue in your game
For the team to look into the issue, can you please provide below details:
1) When did you update your game and what version do you have right now
2) What is your game user ID number... this link will help you to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
Talk to you soon! Have a great rest of the day/evening!0 -
Thank you so much for helping!
1. I updated my game on Aug 13,2019 when the list recent update was released.
2. 1903788171
Thank you0 -
1) iPhone 6
2) Started last week after completing level 1682
3) ID: 9964736788
4) Screenshot attached:
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Hello I have the same issue
1 last updated August 13
2 user id number 6212082252
Thanks for the help0 -
