Candy Crush Friends Saga

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All my costumes are gone.

Hi so, due to some problems I had to uninstall and reinstalled the game today. After reinstalling and login with facebook, all my collected costumes are gone. Also I previously unlocked rachel the racoon but game is trying to play the event again. I can see all my collected costumes but unablr to play eith them.

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Accepted answers

PummyRaj

Hello again @robenv Thank you for posting back

I am glad to see and know that all your characters are back

Don't worry that the event is still showing up in your device!! It could just be a glitch which will disappear in couple of hours any way.

Since you have her in your scrapbook, you do not even have to worry that she is going to disappear now! If it happens, the team can help you out since you have the proof that you have gained her

On other context, there is a chance for you to win 30 Gold Bars by posting your scrapbook picture. Here is the link Show Rachel in your team and win 30 Gold Bars But, hurry up and post the picture as the contest will end in few hours!!

All the Best and have a great day/evening!

P.S: Post the same screenshot that you have posted above, that is enough for you to enter into the contest

All comments

robenv

Thank you for the help! I’ll definitely check the contest, thanks for letting me know..

PummyRaj

Hello again @robenv Thank you for posting back

I am glad to see and know that all your characters are back

robenv

Hi,

So i reinstalled again, i can use my unlocked costumes but rachel minigame is still showing up. You can see it’s unlocked.
İd: 10589768225
Thanks

PummyRaj

Hello @robenv Hearty Welcome to the Candy Friends section of our friendly King Community

I am very sorry to hear about the issue in your game that you have lost all the characters that you have collected!!

Just wondering.... by any chance, did you take a screenshot after achieving Rachel into your team? If so, please post it here as it will work as a proof for the team that you gained her and for you to get her back

As for the other characters, can you please post a screenshot how your scrapbook right now and how it looks when you try to play a level?

Also, please provide your game user ID number with help of This LINK for the team to look into the issue!

** IF you tap on "Type your Comment" box located below, you will be able to write back.

Talk to you soon! Have a great week ahead!

Accepted answers

PummyRaj

Hello again @robenv Thank you for posting back

I am glad to see and know that all your characters are back

All comments

PummyRaj

Hello @robenv Hearty Welcome to the Candy Friends section of our friendly King Community

robenv

Hi,

So i reinstalled again, i can use my unlocked costumes but rachel minigame is still showing up. You can see it’s unlocked.
İd: 10589768225
Thanks

PummyRaj

Hello again @robenv Thank you for posting back

I am glad to see and know that all your characters are back

robenv

Thank you for the help! I’ll definitely check the contest, thanks for letting me know..

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Disappearing Events: Under Investigation 🔍
Hi everyone, We’re aware that some players are experiencing events disappearing after they’ve already started. The Studio is currently investigating the issue to understand what’s causing it. Thanks to everyone who reported this! It’s been very helpful. We’ll share an update here as soon as we have more information.
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
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