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When I download the game on my iPad , the progress Is not saved, and I can’t change the Fb account

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Smaranda
Smaranda Posts: 3 Newbie
in Support
Currently I am on level 460, but when I download the game on my IPad the progress is not saved. I tried logging in with my king account and with Facebook also, but the situation remained the same. I also can’t login with my own Facebook because it automatically logs in with my daughter’s Fb and I can’t switch accounts.
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  • abe_coffee
    abe_coffee Posts: 1,976 Level 5
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    hi @Smaranda

    It sounds like the iPad is automatically logging into your daughter's account.

    1) click on your daughter's name
    2) logout of that account
    3) click on 'My account' and login to your facebook account

    It is rare to have a problem with your account. In that case @Crazy_Cat_Lad can help with your account.
    @Crazy_Cat_Lad usually responds to the community during the week.








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  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
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    Hi @Smaranda and welcome to our Community!

    If someone else have logged in to their Facebook on your device the device can then get stuck on that account when you try to connect the games. 

    Try these steps, they should reset the connection and then force the game to connect to the correct account on an iPhone or iPad: 

    -Delete the Facebook app from the device (if you have the app installed) and also the game app
    -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
    -Turn off the device and wait about 30 seconds to clear the cache
    -Turn on the device again
    -Download the game app from App Store (but NOT the Facebook app) 

    If you are using Facebook: 
    -Open Safari and log in to your Facebook account through the browser if you are using Facebook. Open the game and reconnect it to Facebook. Once you're connected you can reinstall the Facebook app and continue using it if you wish

    If you are using a King account: 
    -Open the game and connect it to your King account and it should 

    Let me know how it goes... 
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  • Smaranda
    Smaranda Posts: 3 Newbie
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    It worked!! Thank you so much!!! 
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  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
    Answer ✓
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    Yay! Great news @Smaranda! 
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