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Queen jelly event disappeared (FIXED - Jan 10)
Answers
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QueenMia said:Hello everyone and welcome to those who just joined the Community 🤗
Good news!
Our amazing Game Studio has found the Queen and she has accepted to come back to the Candy Crush Friends World!
All you need to do to start playing the event is to make sure to update the game to the 1.28.8 version.
Since we had to release a new version, it can take a few minutes so if the Queen does not show back immediately after the update, just play a level or 2 and it will come up eventually.
If the event does not pop up after a day for you, then it means you won't get it this time. We understand that this is not ideal for many of you, but one of the reasons why this happens is that, we’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game. By giving some players a particular event, and others another event, or maybe no event at all, we can compare the data from those different groups and learn how appealing and fun different elements of the game are. This is how we make sure that we only give our players what they really enjoy! But don't get disheartened if you missed some event. Since it's completely random, you will probably get lucky for the next one!
You can learn more about how the game Studio works here - It's a very interesting read 😉
Please give us your feedback on the event here and help us make the game even sweeter 🍭
Thanks again to all of you for being kind and patient with her highness the Jelly Queen!
Happy playing 🍒
PS: Don't forget to get your exclusive (and amazing work of art) Jelly Queen wallpaper for your phone or desktop right here!
I have it on my Android tablet, but not my Android phone? Google play even says it updated this morning but no event... I've cleared my cache blah blah blah lol any ideas? -
Hi everyone!
Indeed, we found out that there are still some issues going on with a small group of players and we're sorry about this. Our Game Studio is working hard to bring the Jelly Queen event to all of you so please, just be a little more patient with us and her highness.
We know about the issue and are doing our best. Thanks you all for your understanding and patience 🙏
In the meantime, you can go grab your exclusive Jelly Queen wallpaper specially made by the CCFS Art Team for you! Right here 🌟
I'll keep you update as soon as we have news for you 🍒 -
Hey there @Mrs_Shady, @Hrg - Thanks for letting us know!
I've seen a few other players reporting the same as you and I've passed the word to the Studio - They're looking into it. I'll keep you posted as soon as possible. Please follow the updates about this here.
We're sorry for the inconvenience.
Thanks so much for your patience and help with the investigation! Your reports are helping us! -
QueenMia said:Hello everyone and welcome to those who just joined the Community 🤗
Good news!
Our amazing Game Studio has found the Queen and she has accepted to come back to the Candy Crush Friends World!
All you need to do to start playing the event is to make sure to update the game to the 1.28.8 version.
Since we had to release a new version, it can take a few minutes so if the Queen does not show back immediately after the update, just play a level or 2 and it will come up eventually.
If the event does not pop up after a day for you, then it means you won't get it this time. We understand that this is not ideal for many of you, but one of the reasons why this happens is that, we’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game. By giving some players a particular event, and others another event, or maybe no event at all, we can compare the data from those different groups and learn how appealing and fun different elements of the game are. This is how we make sure that we only give our players what they really enjoy! But don't get disheartened if you missed some event. Since it's completely random, you will probably get lucky for the next one!
You can learn more about how the game Studio works here - It's a very interesting read 😉
Please give us your feedback on the event here and help us make the game even sweeter 🍭
Thanks again to all of you for being kind and patient with her highness the Jelly Queen!
Happy playing 🍒
PS: Don't forget to get your exclusive (and amazing work of art) Jelly Queen wallpaper for your phone or desktop right here!
I have it on my Android tablet, but not my Android phone? Google play even says it updated this morning but no event... I've cleared my cache blah bl -
Hi everyone,
Great news!
Our Studio has started to release a fix - No need to look for new update. All you need to do is be a little patient and the event will appear eventually. Please note that this might take a few hours. We know this is a bit frustrating but be assured it will be worth the wait!
Thanks again for your patience 🍒
PS: For Support regarding levels freezing, please go here. Thank you!
This discussion has been closed.
