Candy Crush Friends Saga

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Candy Crush Friends Saga

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Help for tricky levels!

Queen jelly event disappeared (FIXED - Jan 10)

metalz42

I cleared my cache and force stopped, still no event. Gamer id: metalmatt42

Accepted answers

QueenMia

Hi everyone,

Great news!

Our Studio has started to release a fix - No need to look for new update. All you need to do is be a little patient and the event will appear eventually. Please note that this might take a few hours. We know this is a bit frustrating but be assured it will be worth the wait!

Thanks again for your patience 🍒

PS: For Support regarding levels freezing, please go here. Thank you!

QueenMia

Hello everyone and welcome to those who just joined the Community 🤗

Good news!

Our amazing Game Studio has found the Queen and she has accepted to come back to the Candy Crush Friends World!
All you need to do to start playing the event is to make sure to update the game to the 1.28.8 version.

Since we had to release a new version, it can take a few minutes so if the Queen does not show back immediately after the update, just play a level or 2 and it will come up eventually.

If the event does not pop up after a day for you, then it means you won't get it this time. We understand that this is not ideal for many of you, but one of the reasons why this happens is that, we’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game. By giving some players a particular event, and others another event, or maybe no event at all, we can compare the data from those different groups and learn how appealing and fun different elements of the game are. This is how we make sure that we only give our players what they really enjoy! But don't get disheartened if you missed some event. Since it's completely random, you will probably get lucky for the next one!

You can learn more about how the game Studio works here - It's a very interesting read 😉

Please give us your feedback on the event here and help us make the game even sweeter 🍭

Thanks again to all of you for being kind and patient with her highness the Jelly Queen!

Happy playing 🍒

PS: Don't forget to get your exclusive (and amazing work of art) Jelly Queen wallpaper for your phone or desktop right here!

QueenMia

Hi everyone,

I wanted to give you a quick update on the situation with the Jelly Queen event:

As you know, her Majesty the Queen can sometimes be unpredictable. Our Studio is trying to identify why she's ran away from the game and is doing its very best to bring her back.

However, we don't know yet how long it will take and therefore we will have to postpone the event for a bit. This is necessary to make sure that everyone will be able to play the Jelly Queen event.
We're sorry for the inconvenience but rest assured we're doing our best for everyone to be able to enjoy the event as soon as possible!

We'll keep you posted as soon as we have some news from the Queen.

Thanks a lot everyone for your understanding and patience.

Royal salutations 🍒

All comments

bakergirl01

Hi guys just letting you know that I have the opening screen for the queen jelly event but no game. I also cleared my cache and did a force stop too. I didn't find an update.

QueenReineer

I press "jugar" (play) and this shows up:

QueenReineer

Here Is how my game Is looking right now:

QueenReineer

Still nothing. Did everything everybody suggested. The queen appears in the presentation of the game, but that's it. Never got an invitación or anything of the sort. Patient but frustrated.,😞

gmcgrady

I did not get the Queen Jelly contest. It showed it but it disappeared.

nanapamela

I just got her back thank you very much very much and they didn't have to update anything

tinatuna

It is still not pop up now.so sad.

QueenMia

cloeynorg

QueenMia said:

Hello everyone and welcome to those who just joined the Community 🤗

Good news!

Our amazing Game Studio has found the Queen and she has accepted to come back to the Candy Crush Friends World!
All you need to do to start playing the event is to make sure to update the game to the 1.28.8 version.

Since we had to release a new version, it can take a few minutes so if the Queen does not show back immediately after the update, just play a level or 2 and it will come up eventually.

If the event does not pop up after a day for you, then it means you won't get it this time. We understand that this is not ideal for many of you, but one of the reasons why this happens is that, we’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game. By giving some players a particular event, and others another event, or maybe no event at all, we can compare the data from those different groups and learn how appealing and fun different elements of the game are. This is how we make sure that we only give our players what they really enjoy! But don't get disheartened if you missed some event. Since it's completely random, you will probably get lucky for the next one!

You can learn more about how the game Studio works here - It's a very interesting read 😉

Please give us your feedback on the event here and help us make the game even sweeter 🍭

Thanks again to all of you for being kind and patient with her highness the Jelly Queen!

Happy playing 🍒

PS: Don't forget to get your exclusive (and amazing work of art) Jelly Queen wallpaper for your phone or desktop right here!

I have it on my Android tablet, but not my Android phone? Google play even says it updated this morning but no event... I've cleared my cache blah bl

nanapamela

I don't need to update my game she's not back you guys got to give her back to me I'm not updating anything I don't need to and I don't have a lot of space in my phone so give her back to me

QueenMia

Hey there @Mrs_Shady, @Hrg - Thanks for letting us know!

I've seen a few other players reporting the same as you and I've passed the word to the Studio - They're looking into it. I'll keep you posted as soon as possible. Please follow the updates about this here.

We're sorry for the inconvenience.

Thanks so much for your patience and help with the investigation! Your reports are helping us!

Hrg

Dear Queen mia
My event's Queen jelly has Come.. and l played several level and win.. But..!
Again she went and disapeard!!!
I want her!!! Im so sad! Im tired from this problem
Please help me

Mrs_Shady

Hello, I made it to Level 5 and my screen is frozen and won't let me move. Although, Iij can tickle ths Jelly Queen and click on boosters etc. but cannot move.

QueenMia

Hi everyone!

Indeed, we found out that there are still some issues going on with a small group of players and we're sorry about this. Our Game Studio is working hard to bring the Jelly Queen event to all of you so please, just be a little more patient with us and her highness.

We know about the issue and are doing our best. Thanks you all for your understanding and patience 🙏

In the meantime, you can go grab your exclusive Jelly Queen wallpaper specially made by the CCFS Art Team for you! Right here 🌟

I'll keep you update as soon as we have news for you 🍒

cloeynorg

QueenMia said:

Hello everyone and welcome to those who just joined the Community 🤗

Good news!

Our amazing Game Studio has found the Queen and she has accepted to come back to the Candy Crush Friends World!
All you need to do to start playing the event is to make sure to update the game to the 1.28.8 version.

Since we had to release a new version, it can take a few minutes so if the Queen does not show back immediately after the update, just play a level or 2 and it will come up eventually.

If the event does not pop up after a day for you, then it means you won't get it this time. We understand that this is not ideal for many of you, but one of the reasons why this happens is that, we’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game. By giving some players a particular event, and others another event, or maybe no event at all, we can compare the data from those different groups and learn how appealing and fun different elements of the game are. This is how we make sure that we only give our players what they really enjoy! But don't get disheartened if you missed some event. Since it's completely random, you will probably get lucky for the next one!

You can learn more about how the game Studio works here - It's a very interesting read 😉

Please give us your feedback on the event here and help us make the game even sweeter 🍭

Thanks again to all of you for being kind and patient with her highness the Jelly Queen!

Happy playing 🍒

PS: Don't forget to get your exclusive (and amazing work of art) Jelly Queen wallpaper for your phone or desktop right here!

I have it on my Android tablet, but not my Android phone? Google play even says it updated this morning but no event... I've cleared my cache blah blah blah lol any ideas?

moyu

iOS 13.3
App 1.28.8
log out -> device off -> 5 min -> turn on -> loggin...
But still i cannot see the Jellyqueen event..
I'm afraid that I won't even get a chance like the Olivia event..
(+ Daily gift come back day 1..)

borpy

Everytime I log in to my game on friends it says to update. When I click on the update button it takes me to the playstore but it shows no update available. Is anyone else having this issue also?

PummyRaj

@Loonsje83, @nanapamela, @Hrg, @natmor70 and @Sofia1992

Hello to all and Hearty Welcome to the New comers on to this lovely King Community 🤗

Just wondering... did you all try to update your game to the 1.28.8 version? If not, please do so as it might help

And if you do not see any available updates in your "App Store" or "Play Store", then this below procedure...
Force close the game App ---> Log out of the game ---> Clear cookies & cache ---> Turn off your device for 5 minutes and restart ---> Connect to internet and log back into the game ---> Now, check if you any updates are available!

To me surprisingly, the Update appeared in the game itself and I followed above steps of "clearing Cache and Restarting the Device".... it worked like a magic and Jelly Queen graced herself in my game!! May be it would work for you too!!

No harm in trying, right? If that also doesn't work, may be then you can think you might not be getting the event now!!

Hope this made sense! Hoping for the best!

Have a great rest of the day/evening and wonderful New Year!

Sofia1992

It's a bit unfair especially for me who had all the previous events in my phone the last 5 months that I play this game.
I tried everything and still nothing.

Really King?
Will you gonna throw me out too?
Why?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

QueenMia

All comments

nanapamela

I just got her back thank you very much very much and they didn't have to update anything

gmcgrady

I did not get the Queen Jelly contest. It showed it but it disappeared.

QueenReineer

Still nothing. Did everything everybody suggested. The queen appears in the presentation of the game, but that's it. Never got an invitación or anything of the sort. Patient but frustrated.,😞

QueenReineer

Here Is how my game Is looking right now:

QueenReineer

I press "jugar" (play) and this shows up:

bakergirl01

Hi guys just letting you know that I have the opening screen for the queen jelly event but no game. I also cleared my cache and did a force stop too. I didn't find an update.

iop

I haven’t got any evens for a while. No advent calendar no new event with Jelly Queen. Could sb check it out??? Thanks a lot

cloeynorg

@QueenMia did everything mentioned in this post and others and the event still hasn't popped up on my phone. Also, my husband had it on PC and was on level 7 when it disappeared and hasn't come back. Been trying and being patient for a few days

reemul

As title i can't play the Jelly Queen Event because the event not started and there is no icon or any option aniwere to start it.

I am at level 1441 and nothing happen.

trouble615

played once then she disappeared what gives?

AliceCheon

Hello, I'm new here.. Jelly event disappeared, I've tried everything and followed your instructions but nothing worked for me

please help me
ID 1047662662
Android

sawasdee

I pass 10 level but event disappear

No event no character

KoalaBerry33

Hi ,im Lisa ,im new here ,just wondering if you could help me to get jely queen event ,i have force closed ,cleared cache and done all the things written here but to no avail,uninstalled the game many times but nothing but jelly queen presentation page no event to play though.ive tried on pc and android ,both up to date . Windows 10 And android is at latest Have friends update 1.28.8 version Id is 8980299296 Hope you can help ,hope this is the right part to write ,not sure how to contact support Im level 505 user mame KoalaBerry Ty in advance

Hamoa

Hi @QueenMia, yesterday I received the JellyQueen event but some time later everything disappeared.
my ID: 7062109261

pinga

KoalaBerry33 dijo: Hola, soy Lisa, soy nueva aquí, solo me pregunto si podrías ayudarme a conseguir el evento Jely Queen, he cerrado la fuerza, borrado el caché y he hecho todas las cosas escritas aquí, pero fue en vano, desinstalé el juego muchas veces pero nada más que gelatina La página de presentación de Queen no es un evento para jugar. He probado en PC y Android, ambos actualizados. Windows 10 y Android es como máximo Solicite a los amigos que actualicen 1.28.8 El ID de la versión es 8980299296 Espero que puedan ayudar, espero que esta sea la parte correcta para escribir, no estoy seguro de cómo contactarme con el soporte.
Hi ! I actuallize at last versión 1.28 and after that jelly queen come to me..its true i was waiting some minutes but she is mine hahaa.try to descargate again.i hope u have it as soon as possible.nice day!

QueenMia

Hi everyone!

If the event does not pop up after a day for you, then it means you won't get it this time. We understand that this is not ideal for many of you, but one of the reasons why this happens is that, we’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game. By giving some players a particular event, and others another event, or maybe no event at all, we can compare the data from those different groups and learn how appealing and fun different elements of the game are. This is how we make sure that we only give our players what they really enjoy! But don't get disheartened if you missed some event. Since it's completely random, you will probably get lucky for the next one!
You can learn more about how the game Studio works here - It's a very interesting read 😉

For those of you who were able to play a few levels of the Jelly Queen map but lost the event -> We are looking into it.

Please give us your feedback on the event here and help us make the game even sweeter 🍭
Thanks again to all of you for being kind and patient with her highness the Jelly Queen!

Happy playing 🍒

AliceCheon

I was able to play until level 5, than jelly queen disappeared... I hope she will come back

lulu13

QueenMia said:

Hi everyone!

If the event does not pop up after a day for you, then it means you won't get it this time. We understand that this is not ideal for many of you, but one of the reasons why this happens is that, we’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game. By giving some players a particular event, and others another event, or maybe no event at all, we can compare the data from those different groups and learn how appealing and fun different elements of the game are. This is how we make sure that we only give our players what they really enjoy! But don't get disheartened if you missed some event. Since it's completely random, you will probably get lucky for the next one!
You can learn more about how the game Studio works here - It's a very interesting read 😉

For those of you who were able to play a few levels of the Jelly Queen map but lost the event -> We are looking into it.

Please give us your feedback on the event here and help us make the game even sweeter 🍭
Thanks again to all of you for being kind and patient with her highness the Jelly Queen!

Happy playing 🍒

Angie49

I never got the Jelly Queen event

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Win Gold Bars and more!
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Help us make the game even sweeter!
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Recent Announcements

🚨 Another Fix is Coming Soon: Events disappeared
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️‍♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 25, the latest level available is 9040. Enjoy the new content and have a sugar-crushing day! 🍭