Cezdiamond

Community Manager

Also please let me know where to checkbthe message. You will see the envelope icon in the top right hand corner of the screen in King Care. Thanks!

help... have the same problem.. lost my level.. pls thanku Hi Summer I will send you a message!

Hi Jervin, did you use a credit card to purchase it? If so, why not contact the bank and tell them to block that payment? If that doesn't work please write back. Unfortunately, with the holiday coming up there won't be too many King Admins around to help. So try the bank first to see if you can get that payment blocked. I…

Hello candy crush. I was on level 1180 and I stupidly synced my game with Facebook. It has now taken me back to level 648. Can you please help. Chris Hi CBlack- I will send you a private message too :-)

Hi Greg, I will pass this on to the King team to see if they can help you :) Thanks for passing this on :-)

Hi Faith- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem progressing in your game. I would like to check your account so I have sent you a message. Please click on the envelope icon in the top right hand corner of the screen. Have a sweet week! :-) Hello Emily, sure! I will…

I restored my iPhone with iCloud and lost all of my levels. Ugh. I was way over 1,000 too! I tried to "log in" but I must not have ever entered an email address. Never went through Facebook either. Am I out of luck? Hi Ben I will send you a private message through King Care.

If/When the issue is resolved will we be notified? It seems that is a wide spread glitch effecting many players. Thank you for your attention on this. We hope to have an update for you soon. Thanks for your understanding.

@Cezdiamond I have the same issue. I lost my level 1412 progress when I was trying to move progress to new device by connecting to facebook. The old phone said all progress synced, but then when I connected to Facebook on the new device, it started syncing level 1 with my account! So now I've lost all progress! Please…

Hi. I've changed device some time ago and was on about lvl 300. I can't seem to recover the progress when logging in through facebook or with an email. Would be grateful for assistance I have sent you a private message John :-)