Snow_Rider

Community Manager

Hey there! Would it be possible for you to share a screen recording? You can send it to Player Support, and if you share your ticket number with me, I’ll be more than happy to take a look!

Feel free to share your Petopia view 😉 (Spoiler)

Hi! Sorry to hear you’re missing out on Summer Petopia. It’s likely that you’re in an experiment group of randomly selected players, as the event isn’t available to everyone. Please make sure your game is updated to the latest version. There’s always a chance it might appear next time!

Hey Lynnete! I’ve reported this to the team. Would you mind sharing your CUIDs where you’re experiencing the issue so we can investigate further?

Hey Solitaire Crushers! Thanks so much for your patience and for sharing your device info, it really helped! The team has identified the root cause of the issue and is actively working on a fix. If all goes well, we can expect the fix to roll out next week! 💪 Hang in there! And save those dice for next week! 😉

Hi @Andres-2 @mute52 @hennessykat79 @ace1223 ! I’m so sorry to hear this. The Studio is actively working on a fix. To help us investigate further, could you please share your device model and software version? That info would be incredibly helpful, thank you! 🙏

Hey there! Thanks so much for sharing how you feel, I totally get where you’re coming from. I’ve just passed your feedback along to the Studio, and the good news is… they’re already working on it 😃 Keep an eye out, it might pop up in your game any time!

If you’re not seeing Bubblegum Buddies while others do, it’s likely due to A/B testing, where features are randomly shown to different players. It’s a common way to improve the game experience, and the good news is it’s always temporary! So keep your game updated, you might see it pop up soon! 😊

Thanks for your message and great question! If it seems like no one from your current team is part of our forum, you have a couple of options: you can create your own team and invite community members to join by posting about it here in the forum. Or, if you’d rather join an existing team, there are plenty already created…

Ready for the summer fun? ☀️ (Spoiler)