Freddy_, I contacted customer support and they solved it. Thank you for the suggestion. Sukanta, there's no need of it anymore, since customer support reset me to level 1. Thanks for being so kind! Have a great day you two.
Actually, what I want you guys to do is to completely erase all my progress, so I can start over the game (since there's no way of doing that myself). I could see throughout this forum that a lot of players use to ask this and all they have to do is ask and give their IDs, so that's what I'm doing here. Thank you!