Reset Progress (back to level 1)

guirambaldi · June 2021

Hello guys, hope you're having a good day.

I want to erase my progress so I can start fresh from Level 1. I know the only way to do this is messaging you with the user ID, so there it goes:

User ID: 1402542959

Thanks a lot!

Freddy_ · June 2021

@guirambaldi Hi and welcome,

You need to contact customer support to get your levels reset

https://community.king.com/en/candy-crush-saga/discussion/310707/reset-the-game-back-to-level-1

Thank you

kiara_wael · June 2021

Hi and Welcome to our Community

If you suddenly are back to level 1 or the game has been lost, check HERE

guirambaldi · June 2021

Actually, what I want you guys to do is to completely erase all my progress, so I can start over the game (since there's no way of doing that myself).

I could see throughout this forum that a lot of players use to ask this and all they have to do is ask and give their IDs, so that's what I'm doing here.

Thank you!

Freddy_ · June 2021

@guirambaldi Hi and welcome,

You need to contact customer support to get your levels reset

https://community.king.com/en/candy-crush-saga/discussion/310707/reset-the-game-back-to-level-1

Thank you

Sukanta_Biswas · June 2021

https://community.king.com/en/candy-crush-saga/discussion/341536/reset-progress-back-to-level-1

Welcome to the friendly King Community.

I am forwarding your request to my team and I hope you can start the game again from Level 1 very soon. Keep an eye on this thread to get the next answer from our CM.

Thank you.

guirambaldi · June 2021

Freddy_, I contacted customer support and they solved it. Thank you for the suggestion.

Sukanta, there's no need of it anymore, since customer support reset me to level 1. Thanks for being so kind!

Have a great day you two.

Freddy_ · June 2021

@guirambaldi Your welcome and if you want to tag some one to a post use the @ username and press enter so it goes bold, like you username here.

Reset Progress (back to level 1)

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