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[Being Investigated] Missing Rescue Buddies Rewards
Hey there Soda players! We've noticed an issue where players are unable to claim the rewards given out from Rescue Buddies. The studio is currently investigating this issue and we'll update this thread with more information when we have it. If you're experiencing this problem, please post in this thread along with your…
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"I cannot change my profile picture in the game"🤳
Hi Soda Community! If you have recently accessed your player profile in the game, you might have noticed that you don’t have the option to change your profile picture anymore when you’re connected to your King account. The reason is that Candy Crush Soda Saga team made some changes- those were necessary to ensure that the…
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🚨 Why can't I play on iOS11 anymore?
Hey Soda Community! We have some news about the game for players who use an iPhone 😊 🍏 The game is no longer supported on iOS 11 That means that if your device uses iOS 11, you won’t be able to play any new levels, and you won’t receive any new features or events. Also, please be aware that without the latest version of…
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🛠 Experiencing issues with the game? Check here before posting in Support!
The most common questions in Community are: Got a new device? Learn how to sync your progress HERE ! I have lost my progress or all played levels? If you suddenly are back to level 1 or the game has been lost, check HERE how to get your progress restored. Visit also our Help Center for more articles on the game progress…
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No More Gumball Goodies?
Hello, does anyone have a similar problem as me? In my shop, currently, the Gumball Goodies have disappeared, even though my Internet connection works well (I still can send lives to my friends, finished levels in Baking Cake, etc).
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Why won't secret door open when all levels complete?
I have completed all levels up to and including level 14020 but secret door tells me I have to complete all levels to open. There are no more levels. How do I get the door to open?
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Why couldn’t I help bake the cake although I could see my team were playing.
I can see the team are baking and the cake is not cooked but it won’t let me enter
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App issues
My game has started having issues when on the main page going from level to level it's doesn't freeze but gets sluggish to a crawl I hadn't had this issues until latest update for new themes and want to know how to remedy I have same issue with Candy Crush Friends on this phone as well but have no issue with Candy Crush…
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Why is Rescue Buddies not awarding my prize?
My teammate and I have completed the challenge yet it's not awarding the prize. I tried rebooting the game and power cycled my phone yet it just flashes the screen and then closes back to the game menu. Please see screenshot showing we completed it
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Why does my avatar keep changing?
I have to constantly reconnect to Facebook to get my pic back… how can I get it to stick? This is new for the past few months, never had issue before… thanks.
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Who selects the admin? Can we change them to some that plays on our team?
Not sure what the bod woul be.
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Complaint
Can you send me a valid contact at King to file a complaint against one of your Customer Support Agents named Erik? I have tried to work with him in the past and get nothing but "air" as a response. I should have received a reward for winning the Weekly Contest 3 weeks in a row but it did not show up. Once again, Erik said…
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I want to get out of soda supreme
😲I am in soda supreme I want my normal soda supreme. I can’t play all the time cause I can’t afford to spend. I am a senior citizen and enjoyed playing for hours. Now I can’t please help me
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Why have the levels got so much harder? It’s boring now.
I find it it irritating that the levels are so much harder, I refuse to keep paying to get past them!
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Can't open the program "Rescue Buddies" to claim prize
I'm having trouble claiming prize from "Rescue Buddies". For the last 2 days I try to open the program and it just closes the program quickly. I'm on 4325 now. Thank you in advance, Sweets/Debbie
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All my rewards??
why, when I don’t win a level on the first try, do I lose all my level rewards? Like I have earned one through five levels of rewards, but the first time I can’t finish on one try you take them all the way.! That is so unfair and that’s not how it was before. Please stop programming it to do that, because it makes me want…
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[Fixed] Kimmy's Candy Hunt rewards issue
Edit: This problem has now been fixed! Please restart your game and make sure you have the latest version of Soda to have the fix in your game! Hello everyone! We've noted that for some players, claiming the Kimmy's Candy Hunt rewards results in a Connection Issue. We want you to know that we're aware of this issue and…
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I purchased $19.99 offer for Candy Crush Soda and it took it out of my Paypal account but did not g
I purchased a $19.99 offer for Candy Crush Soda and it took it out of my Paypal account but did not give me the reward in the game. My name is Sharon Mayhew
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What happened to Gumball Goodies?
I had it yesterday, then I updated the game and it was gone. Is it gone for good?
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No Gold Bars Received
Paid $5.99 & did not receive
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how to stop the game hints.
how do i stop the game hints
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I have made at least 15 coloring candies and have not gotten credit for the 1 I needed for 4 in a ro
This happens every time
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Where are my rewards?
I have earned rewards twice in an epic Wonderball without receiving them. In addition, for the last 3 weeks I have stopped getting the fish powerup in the rainbow rewards. How do I get someone to listen to my complaints and correct this problem?
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Where's My Stuff??
I opened Candy Crush Soda Saga on my usual mobile device to play the newly ladder levels. I have lost ALL of the following: All helpers, including at least 5 exploding lollipops! Wonderball progress (sent me back to the lowest level when I've been at the legendary level for a long time!) Sent me back to level one for the…