My 5 year old daughter purchased this app in my absence.Trying since yesterday 01/10/2016 for refund

soujanya.chin

Hi,

My 5 year old daughter fiddled with phone and purchased this app Extra Large Gold Bar Package (Candy Crush Jelly Saga) without my knowledge. I discovered the purchase after 2 hours. I really do not play games nor intend to purchase this app. I am sure its a great app, but I do not play games. I really appreciate if you can help refund $46. 

Thank you

Soujanya

Wunderbaum

Hi Soujanya!

I saw a similar thread. Please check this link: https://care.king.com/en/candy-crush-soda-saga/gold-bar-pack-purchased-by-a-3-year-old-in-error-i-need-a-refund

StuckInATree

If you leaving you're phone in the reach of a 5 old without having password protected purchases enabled in the store settings, you're fearless!!!! 

soujanya.chin

If you leaving you're phone in the reach of a 5 old without having password protected purchases enabled in the store settings, you're fearless!!!! 

Usually I am careful, but I was sick on bed and didnt have enough energy to keep watch on my kid. Please understand mistakes do happen to everyone and this time for me.Regards

Wunderbaum

Hi Soujanya!

I saw a similar thread. Please check this link: https://care.king.com/en/candy-crush-soda-saga/gold-bar-pack-purchased-by-a-3-year-old-in-error-i-need-a-refund