Jelly crush will not connect to Facebook

Sarah_Routledge

I cannot get jelly crush to connect to Facebook...I am connected to the Internet and everything else works on my iPad...I have reset and updated software to no avail

MarkHawk

Hi Sarah,

We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

Thank you for your patience until the issue is resolved.

MarkHawk

Hi Sarah,

We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

Thank you for your patience until the issue is resolved.

Jonathan_Howard

Hi Sarah,

We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

Thank you for your patience until the issue is resolved.

Is there a time frame as to when this problem will be resolved?

MarkHawk

Hi Sarah,

We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

Thank you for your patience until the issue is resolved.

Hi Jonathan, it is currently too early to give an estimate but we have located the issue and are working on getting the server back online as fast as possible.

Kelly_C

Hi Sarah,

We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

Thank you for your patience until the issue is resolved.

Thank you

Stacey-2

Hi Sarah,

We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

Thank you for your patience until the issue is resolved.

Is there an updated time frame now that you have located the issue??

MarkHawk

Hi Sarah,

We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

Thank you for your patience until the issue is resolved.

The server issue has been solved. Thank you all for your patience and understanding.

Jo_Mallon

Hi Sarah,

We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

Thank you for your patience until the issue is resolved.

i had this problem, but once fixed i had lost all my boosts etc, Why?

Jo_Bretherton

Hi Gail,

i had the same problem, then I discovered my daughter had signed into facebook through safari and hadn't logged out, so I searched for facebook on safari, logged her out, logged out of my facebook and jelly saga,then relogged into both, it now works.

hope this helps!!

jo

Jason_Vallad

Hi Sarah,

We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

Thank you for your patience until the issue is resolved.

Whatever you did, it didn't work...my will still not connect to this day and I have tried everything! My candy crush soda connected right away but jelly will not

Wendy_Keller

Hi Gail,

i had the same problem, then I discovered my daughter had signed into facebook through safari and hadn't logged out, so I searched for facebook on safari, logged her out, logged out of my facebook and jelly saga,then relogged into both, it now works.

hope this helps!!

jo

Your answer solved my problem as well, which was not even close to the above problem! Thank you for posting!