Jelly Saga not working since last update through Ipad

Ellen_Frail

Since 5/16/16 update through my IPad to King games for Jelly Saga, I can't access the games at all. It is in a frozen state. I am not even able to uninstall and reinstall. When will King be fixing this? I have ran the most recent iOS update for my IPad which did not correct the problem. Powered the tablet off, shut off all open applications. Checked to make sure there is ample memory/space. Nothing works. I wrote to King and was sent here to make a post or look at previous posts which do nothing to help.

Cezdiamond

Hi Ellen. Welcome to King Care. Are you still experiencing a problem with your game? Let's try to fix things so that you can get back to your sweet adventure. 

Here are a few steps which fix the vast majority of issues:

a. Force close all apps and restart your device: http://support.apple.com/en-us/HT201559

b. Please check for any updates for your device and apps: 

https://www.youtube.com/watch?v=fz14wv4PXVg

Let me know how you get on :-) 

Have a lovely weekend!