Cannot game game to sync with iPad Pro!!

mglags

I have deleted the app, reinstalled, etc but it still has me on leave 54, when on my phone and FB I am on level 185. It also has an old FB profile pix that it is showing when it "syncs". How do I get it updated to the right level?! King.com was no help in my email to them.

Cezdiamond

Hi mglags! 

Welcome to King Care. I am sorry that you are having difficulties connecting Candy Crush Jelly Saga to Facebook. Playing with friends is always more fun so let's try to fix this. :-) 

Please could you try the following steps?

Delete the Facebook app and the game app on your device

Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, have a sweet weekend!