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When playing Candy Crush Jelly Saga, I can use the touch screen to tap on buttons, but it only works on horizontal matches in the game itself. I have to use my mouse to make vertical matches.
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I know that the new game is made on a different system so maybe try a different browser or something. There is a bit of info about it from the moderators here:
https://care.king.com/en/candy-crush-jelly-saga/candy-crush-jelly-saga-supported-browsers
