Can i get a refund for my Candy Crush Jelly Purchase?

Cobbalex

I went to purchase the sweet deal from the store for 2.15 with tax and the store said the network was unavailable but I was charged for my purchase. Can I get a refund? Also I purchased it from my hp laptop not a phone or tablet.

Wunderbaum

Hi Cobbalex!

Did you do the purchase through Windows Marketplace? Please use this link: https://support.microsoft.com/en-us/contact/menu/billing/

If you need to get in contact with King Support: https://care.king.com/en/contact

Cheers :-)

Pnelly13

I would like a refund. It says I made 1.99 10 gold bars purchase on 1/21/24. I did not.

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2941992#Comment_2941992

Hi and welcome to the Jelly community. I am sorry you are having a problem with your purchase. Will you please use this green link and they will help you out Contact Us 🤗

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2941992#Comment_2941992

Hello and welcome

If you go to the help center and search for gold bars and buy them. Please follow the steps there and if you get stuck, write to support and enclose your proof of purchase. This is important.

Good luck

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2941992#Comment_2941992

Hi and welcome to the Jelly community. I am sorry you are having a problem with your purchase. Will you please use these green links it will help you 🤗

📕Help Center

charges I don't recognize on my Google app

thank you for reporting 😍

Please make sure to insert proof of purchase when contacting them 🤗