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Jelly Crush Crashes
LadyPixieinGA
Posts: 1
Level 1
in Support
My Jelly Crush keeps crashing. My software is up to date, my app is updated and I have plenty of storage. I have rebooted, reset, and re-everythinged. It is getting ridiculous. I am on level 110. I've lost many lives and no way to fix seems to be found. Is there an error log located somewhere on the device that we can send to the techs? How can we help you to help us to help you to fix the game?
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Answers
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Hi LadyPixieinGA!
Which iPad and OS version do you have? Some of the older iPad versions are no longer compatible with the game. Please see this thread: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash
In most cases a reboot of the device can solve many issues.
Please also make sure you have the latest version of the game installed.
You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars. Do make sure you have used your boosters and lives first, otherwise they'll miss after you re-install the game.
Cheers :-)
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