Candy crush jelly 171 blue hand on screen will not let me move??? How do I remove???

Bella-6

Candy crush jelly 171 blue hand on screen will not let me play???? How do I remove???

KingsPinn

I have no idea what this 'blue hand' is, maybe follow the steps here and see if they help: 

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android 

If not, can you post up a screenshot so I can see what this 'blue hand' is? 

Summer_A._Whidby

The blue hand appears on screen and seems to lock tge board on level 264, a monkiling against licorice larry level.