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I can see you have asked this question before Charles.
The thread you were linked to is relevant your question. This has been confirmed many a time by King.
If the troubleshooting steps don't work then as it says, there isn't much else you can do
The issue here as in any other game I play on Facebook or on Zynga, if there is an on going issue, the programmers of the game figure it out (later than sooner) so it ceases to be an issue any more or so it happens at a very less frequency. This issue of missing messages and not receiving five lives according to community complaints has been happening for a long, long time since the game's conception. The question is why can't the programmers of the game fix this issue? I was a programmer. I understand this better than most. The programmers should have a fix for this issue. And they evidently don't.
If your playing on the app you can just forward the time on your tab to get lives. But I bet King will not like this reply.