It always freezes when I play.

Lucille_Mok

I got very frustrated that somehow it started a while ago that every time I play the game (now I am on level 108), it always freeze at some point.  A few times it happened when I just completed the level and it didn't advance to the next level when I restarted my mobile.  I had to spend much more time to complete that level again.  I never had the same problem with other Candy Crush games, only Candy Crush Jelly.  It it continues, I will not play this game again.

Wunderbaum

Hi Lucille!

What kind of mobile phone do you have?

I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)

Wunderbaum

Hi Lucille!

What kind of mobile phone do you have?

I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)