Candy Crush and Candy crush Jelly won't load on Ipad, but no problem on Iphone

BJ-3

Candy Crush and Candy crush Jelly won't load on Ipad, but no problem on Iphone. I have enough memory on Ipad, ISO version 9.3.5

Cezdiamond

Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Could you please update your iOS version in the general settings as you do not have the most up to date version. 

You can also find our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-)

Sozo0912

Royal championship says servers are updating...for the last 4 days. I have the latest IOS on my iPad and have updated Cindy crush jelly. What might be the problem? When I removed the app and reloaded, I lost all my boosters.

Freddy_

@Sozo0912 Hi and welcome, The issue with RC is being investigated and we will update you when we have more news on this

Your boosters are stored on the device itself in the case of mobile devices, so if your game or device crashes, you uninstall or change mobile device your boosters are not transferable.

Hope this helps