Black Screen on Jelly

YiYi

Whether on my work or home computer, on Firefox or Chrome, I get a black game board and can't play.  What's going on? it's been going on 3 days now.

StuckInATree

Have you tried going through the troubleshooting steps given here to see if there's any improvement? https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

If you're playing on a Windows 10 you can always download the game app instead, runs smoother than playing through a browser.

Lodes_Schumi

More black screen, because king has unlocked new levels. Good game